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Customer perception mapping analysis of Indonesian e-commerce marketplace sites based on attributes usability, site design, information quality, trust, and empathy (Case study of Tokopedia, Bukalapak, Elevenia, Qoo10, and Rakuten)
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Customer perception mapping analysis of Indonesian e-commerce marketplace sites based on attributes usability, site design, information quality, trust, and empathy (Case study of Tokopedia, Bukalapak, Elevenia, Qoo10, and Rakuten) (2016)Customer perception mapping analysis of I…Perilaku Konsumen (Edisi 7) (2008)Perilaku Konsumen (Edisi 7)Understanding the Emerging C2C Electronic Market in China: An Experience-Seeking Social Marketplace (2007)Understanding the Emerging C2…Customer perceptions of e‐service quality in online shopping (2005)Customer perceptions of e‐ser…Riset pemasaran : pendekatan terapan (2004)Riset pemasaran : pendekatan …Measuring Web site quality improvements: a case study of the forum on strategic management knowledge exchange (2003)Measuring Web site quality im…WebQual: An Exploration of Web-Site Quality. (2000)WebQual: An Exploration of We…Consumer Perception of E-Service Quality: From Internet Purchaser and Non-Purchaser Perspectives (1970)Consumer Perception of E-Serv…Customer Awareness towards Digital Certificate on E-Commerce: Does It Affect Purchase Decision? (2018)Customer Awareness towards Di…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Customer intention to return online: price perception, attribute‐level performance, and satisfaction unfolding over time (2005)An assessment of customers’ e-service quality perception, satisfaction and intention (2010)Does e-learning service quality influence e-learning student satisfaction and loyalty? Evidence from Vietnam (2019)Understanding Attitudes and Predicting Social Behavior (1980)On the Evaluation of Structural Equation Models (1988)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)An analysis of the e‐service literature: towards a research agenda (2006)The impact of e-service quality and customer satisfaction on customer behavior in online shopping (2019)The House of Quality (1988)Delivering quality service: balancing customer perceptions and expectations (1990)Information Systems Success: The Quest for the Dependent Variable (1992)An Evaluation of Cyber-Bookshops: The WebQual Method (2001)Online service attributes available on apparel retail web sites: an E‐S‐QUAL approach (2006)An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e‐shopping (2010)Consumer trust in an Internet store (2000)Evaluating Website Quality in the Airline Industry (2004)Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis (2007)Measuring eGovernment success: a public value approach (2015)The Strength of Weak Ties (1973)Case Study Research: Design and Methods (1984)Qualitative Data Analysis: A Sourcebook of New Methods (1986)Emic and etic interpretations of engagement with a consumer-to-consumer online auction site (2010)Social commerce—state-of-the-art and future research directions (2016)AI’s effect on innovation capacity in the context of industry 5.0: a scoping review (2024)A Trust Model for Consumer Internet Shopping (2001)Consumer trust in B2C e-Commerce and the importance of social presence: experiments in e-Products and e-Services (2004)Understanding and Predicting Electronic Commerce Adoption: An Extension of the Theory of Planned Behavior1 (2006)Analisa Pengaruh Citra Merek (Brand Image) Dan Kepercayaan Merek (Brand Trust) Terhadap Loyalitas Merek (Brand Loyalty) ADES PT. Ades Alfindo Putra Setia (2014)Analysis Factors Influencing Financial Management Behaviour (2018)Influence of Brand Awareness, Brand Association, Perceived Quality, and Brand Loyalty of Shopee on Consumers’ Purchasing Decisions (2022)PENGARUH KEPERCAYAAN, KEMUDAHAN DAN PERSEPSI RISIKO TERHADAP KEPUTUSAN PEMBELIAN JASA GOJEK DI KOTA SEMARANG YANG DIMEDIASI MINAT BELI SEBAGAI VARIABEL INTERVENING (2018)PENGARUH STRATEGI PROMOSI TERHADAP KEPUTUSAN PEMBELIAN YANG DIMEDIASI OLEH MINAT BELI PADA KONSUMEN RESTORAN KFC CABANG KHATIB SULAIMAN PADANG (2019)DETERMINASI KEPUTUSAN PEMBELIAN MELALUI MINAT BELI: BRAND AMBASSADOR DAN BRAND IMAGE (LITERATURE REVIEW MANAJEMEN PEMASARAN) (2022)
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References

  • 2005Customer perceptions of e‐service quality in online shopping1,320 cited
  • 1970Consumer Perception of E-Service Quality: From Internet Purchaser and Non-Purchaser Perspectives506 cited
  • 2000WebQual: An Exploration of Web-Site Quality.269 cited
  • 2003Measuring Web site quality improvements: a case study of the forum on strategic management knowledge exchange266 cited
  • 2004Riset pemasaran : pendekatan terapan251 cited
  • 2008Perilaku Konsumen (Edisi 7)157 cited
  • 2007Understanding the Emerging C2C Electronic Market in China: An Experience-Seeking Social Marketplace51 cited

Cited by

  • 2018Customer Awareness towards Digital Certificate on E-Commerce: Does It Affect Purchase Decision?6 cited

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