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Do the organizational forms affect passenger satisfaction? Evidence from Chinese public transport service
16 references·16 citing·38 second hopsampled
Do the organizational forms affect passenger satisfaction? Evidence from Chinese public transport service (2016)Do the organizational forms affect passen…Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares (2015)Passenger satisfaction evalua…Drivers of customer satisfaction with public transport services (2015)Drivers of customer satisfact…Perceived service quality in bus transit service: A structural equation approach (2013)Perceived service quality in …Psychometric analysis of the satisfaction with travel scale (2012)Psychometric analysis of the …Perceived Satisfaction with Public Transport Service in Nine European Cities (2012)Perceived Satisfaction with P…Happiness and travel mode switching: Findings from a Swiss public transportation experiment (2011)Happiness and travel mode swi…The quality of service desired by public transport users (2010)The quality of service desire…Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)Behavioral intentions of publ…Sustainable urban expansion and transportation in a growing megacity: Consequences of urban sprawl for mobility on the urban fringe of Beijing (2009)Sustainable urban expansion a…A New Customer Satisfaction Index for Evaluating Transit Service Quality (2009)A New Customer Satisfaction I…Public transit user satisfaction: Variability and policy implications (2008)Public transit user satisfact…Ownership, Contractual Practices and Technical Efficiency: The Case of Urban Public Transport in France (2007)Ownership, Contractual Practi…Service quality––developing a service quality index in the provision of commercial bus contracts (2003)Service quality––developing a…Frequency of negative critical incidents and satisfaction with public transport services. I (2001)Frequency of negative critica…Seamless, accessible travel: users’ views of the public transport journey and interchange (2000)Seamless, accessible travel: …The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…The impact of public transport priority policy on private car own and use: A study on the moderating effects of bus satisfaction (2024)The impact of public transpor…Policy implications of the transit metropolis project: A quasi-natural experiment from China (2024)Policy implications of the tr…Evaluation of Service Quality in Passenger Transport with a Focus on Liner Maritime Passenger Transport—A Systematic Review (2024)Evaluation of Service Quality…Understanding transit user satisfaction with an integrated bus system (2022)Understanding transit user sa…Modelling quality of service in a fixed route shared taxi (Jitney) (2022)Modelling quality of service …Factors and Mechanism Affecting the Attractiveness of Public Transport: Macroscopic and Microscopic Perspectives (2022)Factors and Mechanism Affecti…Revisiting the interactions between bus service quality, car ownership and mode use: A case study in Changzhou, China (2021)Revisiting the interactions b…Optimal quality incentive scheme design in contracting out public bus services (2021)Optimal quality incentive sch…Investigating Regional and Generational Heterogeneity in Low-Carbon Travel Behavior Intention Based on a PLS-SEM Approach (2021)Investigating Regional and Ge…Applying an integrated approach to metro station satisfaction evaluation: A case study in Shanghai, China (2021)Applying an integrated approa…Public bus service contracting: A critical review and future research opportunities (2020)Public bus service contractin…Passenger Satisfaction Evaluation of Public Transportation Using Pythagorean Fuzzy MULTIMOORA Method under Large Group Environment (2020)Passenger Satisfaction Evalua…Exploring Influencing Factors of Passenger Satisfaction toward Bus Transit in Small-Medium City in China (2020)Exploring Influencing Factors…Comparative Assessment of Service Quality of IPT Modes in Urban India (2020)Comparative Assessment of Ser…The relationship between organizational forms and the comprehensive effectiveness for public transport services in China? (2018)The relationship between orga…Identifying passengers’ needs in cabin interiors of high-speed rails in China using quality function deployment for improving passenger satisfaction (2018)Identifying passengers’ needs…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Delivering quality service: balancing customer perceptions and expectations (1990)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit (2016)An integrated MCDM approach to evaluate public transportation systems in Tehran (2017)Explaining customer ratings and recommendations by combining qualitative and quantitative user generated contents (2019)Impacts of Mixed Use and Density on Utilization of Three Modes of Travel: Single-Occupant Vehicle, Transit, and Walking (1994)Urban mobility and urban form: the social and environmental costs of different patterns of urban expansion (2002)The sustainable mobility paradigm (2007)Sustainable urbanization in China: A comprehensive literature review (2016)Deciphering the spatial structure of China's megacity region: A new bay area—The Guangdong-Hong Kong-Macao Greater Bay Area in the making (2018)Evaluation of sustainable transport research in 2000–2019 (2020)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Valuing Transit Service Quality Improvements (2008)A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality (2011)A technique for measurement of attitudes (1932)Discrete Choice Analysis (1985)Statistical and Econometric Methods for Transportation Data Analysis (2003)What influences satisfaction and loyalty in public transport? A review of the literature (2017)The Importance of Utility Balance in Efficient Choice Designs (1996)Applied choice analysis a primer (2005)Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution (2016)Understanding Attitudes and Predicting Social Behavior (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)Structural Equations with Latent Variables (1989)Public Transport Accessibility: A Literature Review (2018)A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)Modelling user perception of bus transit quality (2010)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Corporate social responsibility and customer loyalty in intercity bus services (2017)Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service (2018)Who left riding transit? Examining socioeconomic disparities in the impact of COVID-19 on ridership (2020)
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References

  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 2010Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement867 cited
  • 2010The quality of service desired by public transport users662 cited
  • 2008Public transit user satisfaction: Variability and policy implications528 cited
  • 2013Perceived service quality in bus transit service: A structural equation approach479 cited
  • 2003Service quality––developing a service quality index in the provision of commercial bus contracts450 cited
  • 2009Sustainable urban expansion and transportation in a growing megacity: Consequences of urban sprawl for mobility on the urban fringe of Beijing413 cited
  • 2015Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares280 cited
  • 2015Drivers of customer satisfaction with public transport services274 cited
  • 2009A New Customer Satisfaction Index for Evaluating Transit Service Quality269 cited
  • 2001Frequency of negative critical incidents and satisfaction with public transport services. I256 cited
  • 2012Perceived Satisfaction with Public Transport Service in Nine European Cities237 cited
  • 2000Seamless, accessible travel: users’ views of the public transport journey and interchange232 cited

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2012
Psychometric analysis of the satisfaction with travel scale
225 cited
  • 2011Happiness and travel mode switching: Findings from a Swiss public transportation experiment213 cited
  • 2007Ownership, Contractual Practices and Technical Efficiency: The Case of Urban Public Transport in France154 cited
  • Cited by

    • 2018Identifying passengers’ needs in cabin interiors of high-speed rails in China using quality function deployment for improving passenger satisfaction46 cited
    • 2020Passenger Satisfaction Evaluation of Public Transportation Using Pythagorean Fuzzy MULTIMOORA Method under Large Group Environment44 cited
    • 2021Investigating Regional and Generational Heterogeneity in Low-Carbon Travel Behavior Intention Based on a PLS-SEM Approach36 cited
    • 2021Revisiting the interactions between bus service quality, car ownership and mode use: A case study in Changzhou, China33 cited
    • 2018The relationship between organizational forms and the comprehensive effectiveness for public transport services in China?33 cited
    • 2024The impact of public transport priority policy on private car own and use: A study on the moderating effects of bus satisfaction28 cited
    • 2024Policy implications of the transit metropolis project: A quasi-natural experiment from China27 cited
    • 2020Public bus service contracting: A critical review and future research opportunities26 cited
    • 2022Understanding transit user satisfaction with an integrated bus system24 cited
    • 2020Exploring Influencing Factors of Passenger Satisfaction toward Bus Transit in Small-Medium City in China19 cited
    • 2024Evaluation of Service Quality in Passenger Transport with a Focus on Liner Maritime Passenger Transport—A Systematic Review19 cited
    • 2022Factors and Mechanism Affecting the Attractiveness of Public Transport: Macroscopic and Microscopic Perspectives17 cited
    • 2021Applying an integrated approach to metro station satisfaction evaluation: A case study in Shanghai, China16 cited
    • 2021Optimal quality incentive scheme design in contracting out public bus services13 cited
    • 2022Modelling quality of service in a fixed route shared taxi (Jitney)12 cited
    • 2020Comparative Assessment of Service Quality of IPT Modes in Urban India11 cited