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The effects of mobile banking application user satisfaction and system usage on bank-customer relationships
16 references·0 citing·44 second hop
The effects of mobile banking application user satisfaction and system usage on bank-customer relationships (2016)The effects of mobile banking application…Mobile payment: Understanding the determinants of customer adoption and intention to recommend the technology (2016)Mobile payment: Understanding…A primer on partial least squares structural equation modeling (PLS-SEM) (2014)A primer on partial least squ…Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Consumer Acceptance and Use o…How Habit Limits the Predictive Power of Intention: The Case of Information Systems Continuance1 (2007)How Habit Limits the Predicti…Assimilation of Enterprise Systems: The Effect of Institutional Pressures and the Mediating Role of Top Management1 (2007)Assimilation of Enterprise Sy…Forming attitudes that predict future behavior: A meta-analysis of the attitude-behavior relation. (2006)Forming attitudes that predic…An examination of the determinants of customer loyalty in mobile commerce contexts (2005)An examination of the determi…Validation Guidelines for IS Positivist Research (2004)Validation Guidelines for IS …The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms (2003)The Digitization of Word of M…Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Investments in Consumer Relat…The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…Information Technology Adoption Across Time: A Cross-Sectional Comparison of Pre-Adoption and Post-Adoption Beliefs1 (1999)Information Technology Adopti…Habit and intention in everyday life: The multiple processes by which past behavior predicts future behavior. (1998)Habit and intention in everyd…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…The nature and causes of job satisfaction (1976)The nature and causes of job …Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)The Principles of Psychology (1891)The theory of planned behavior (1991)Nature and Operation of Attitudes (2001)Reflective and Impulsive Determinants of Social Behavior (2004)The theory of planned behaviour: Reactions and reflections (2011)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? 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Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior1 (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)Unified Theory of Acceptance and Use of Technology: A Synthesis and the Road Ahead (2016)Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model (2017)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Partial least squares structural equation modeling (PLS-SEM) (2014)When to use and how to report the results of PLS-SEM (2018)The value concept and relationship marketing (1996)Understanding Relationship Marketing Outcomes (2002)A Strategic Framework for Customer Relationship Management (2005)Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. (2002)CONSEQUENCES OF INDIVIDUALS' FIT AT WORK: A META‐ANALYSIS OF PERSON–JOB, PERSON–ORGANIZATION, PERSON–GROUP, AND PERSON–SUPERVISOR FIT (2005)
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References

  • 2012Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology115,720 cited
  • 2014A primer on partial least squares structural equation modeling (PLS-SEM)12,786 cited
  • 1976The nature and causes of job satisfaction6,848 cited
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  • 2007Assimilation of Enterprise Systems: The Effect of Institutional Pressures and the Mediating Role of Top Management13,918 cited
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  • 2003The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms3,439 cited
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  • 2006Forming attitudes that predict future behavior: A meta-analysis of the attitude-behavior relation.

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1,458 cited
  • 2016Mobile payment: Understanding the determinants of customer adoption and intention to recommend the technology1,371 cited
  • 2005An examination of the determinants of customer loyalty in mobile commerce contexts1,043 cited
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