Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Information Technology in Malaysia:E-service quality and Uptake of Internet banking

15 references·12 citing·47 second hop

FromToDepth

this work references cited by second hop

References

1994Marketing Research: An Applied Orientation7,087 cited
2000Factors Influencing the Adoption of Internet Banking1,712 cited
2003E‐service quality: a model of virtual service quality dimensions1,500 cited
2005Customer perceptions of e‐service quality in online shopping1,320 cited
1999Adoption of Internet banking by Australian consumers: an empirical investigation1,140 cited
2004Comfort your online customer: quality, trust and loyalty on the internet872 cited
2004Service quality dimensions: an examination of Grönroos’s service quality model603 cited
2003Services quality dimensions of Internet retailing: an exploratory analysis276 cited
2002Engendering trust in e‐commerce: a study of gender‐based concerns254 cited
2001Trust and relationship building in electronic commerce204 cited
2001E‐business e‐commerce evolution: perspective and strategy187 cited
2002E‐services and their role in B2C e‐commerce184 cited
2001INTERNET BANKING PATRONAGE: AN EMPIRICAL INVESTIGATION OF MALAYSIA161 cited
2004Role of trust in e‐business success111 cited
2003Role of E-Commerce in 21st Century6 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Cited by

2018Enhancing university brand image and reputation through customer value co-creation behaviour191 cited
2015Impact of trust on the relationship of e-service quality and customer satisfaction140 cited
2020Co-creating brand image and reputation through stakeholder’s social network90 cited
2011Evaluating web site service quality in public transport: Evidence from Taiwan High Speed Rail48 cited
2011Internet banking, consumer adoption and customer satisfaction47 cited
2012Factors Influencing the Adoption of E-banking in Sudan: Perceptions of Retail Banking Clients40 cited
2013Customers' attitude towards technology based services provided by select Indian banks35 cited
2011The Use of Theory Reasoned of Action to Study InformationTechnology in Jordan31 cited
2013Examining the effects of team identification, e-service quality (e-SQ) and satisfaction on intention to revisit sports websites30 cited
2018How robust is the UTAUT theory in explaining the usage intention of e-government services in an unstable security context?: A study in Iraq28 cited
2008Predictors of Intention To Continue Using Internet Banking Services: An Empirical Study of Current Users25 cited
2012Determinants of Awareness on Islamic Financial Institution E-Banking among Malaysian SMEs20 cited