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ArticleFlexibility and quality in logistics and relationships

Kangkang Yu2016

Article2016

Flexibility and quality in logistics and relationships

Kangkang Yu · Jack M. Cadeaux · Hua Zhu Song

86 citations·0/0 files stored·Industrial Marketing Management

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Quality and Supply Management Customer Service Quality and Loyalty Outsourcing and Supply Chain Management

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.1951Coefficient Alpha and the Internal Structure of Tests 1988Structural equation modeling in practice: A review and recommended two-step approach.1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1991Structural Equations with Latent Variables.1998The partial least squares approach for structural equation modeling.

Cited by

2020Omni-channel capability and customer satisfaction: mediating roles of flexibility and operational logistics service quality 2021Dual-focused transformational leadership and service innovation in hospitality organisations: A multilevel investigation 2019RESEARCH IN LOGISTICS SERVICE QUALITY: A SYSTEMATIC LITERATURE REVIEW 2022The logistics service providers during the COVID-19 pandemic: The prominence and the cause-effect structure of uncertainties and risks

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Year2016

Typearticle

Published2016-10-11

VenueIndustrial Marketing Management

ISSN-L0019-8501

Languageen

Citations86

Files0 public / 0

ShelfQuality and Supply Management

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doi10.1016/j.indmarman.2016.09.004

openalex_workW2531893046

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2019

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