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Exploring a Multidimensional Approach to Service Innovation
16 references·1 citing·44 second hop
Exploring a Multidimensional Approach to Service Innovation (2015)Exploring a Multidimensional Approach to …Business Model Generation : A Handbook for Visionaries, Game Changers, and Challengers (2010)Business Model Generation : A…Service Blueprinting: A Practical Technique for Service Innovation (2008)Service Blueprinting: A Pract…The Origin Of Wealth: Evolution, Complexity, and the Radical Remaking of Economics (2007)The Origin Of Wealth: Evoluti…State-of-the-art in product-service systems (2007)State-of-the-art in product-s…KNOWLEDGE-INTENSIVE BUSINESS SERVICES AS CO-PRODUCERS OF INNOVATION (2000)KNOWLEDGE-INTENSIVE BUSINESS …Knowledge-Intensive Business Services as Co-Producers of Innovation (2000)Knowledge-Intensive Business …Imitation of Complex Strategies (2000)Imitation of Complex Strategi…Innovation in services (1997)Innovation in servicesCustomer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services (1997)Customer Satisfaction, Produc…Adaptation on Rugged Landscapes (1997)Adaptation on Rugged Landscap…Towards a theory of innovation in services (1986)Towards a theory of innovatio…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Sectoral patterns of technical change: Towards a taxonomy and a theory (1984)Sectoral patterns of technica…An Evolutionary Theory of Economic Change. (1983)An Evolutionary Theory of Eco…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Breaking Free from Product Marketing (1977)Breaking Free from Product Ma…Developing Service-Based Business Models: Which Innovation Capability for Which Innovation Dimension? (2016)Developing Service-Based Busi…Design for a Brain (1952)AGENCY- AND INSTITUTIONAL-THEORY EXPLANATIONS: THE CASE OF RETAIL SALES COMPENSATION. (1988)Intraorganizational Ecology of Strategy Making and Organizational Adaptation: Theory and Field Research (1991)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)Exploration vs. Exploitation: An Empirical Test of the Ambidexterity Hypothesis (2004)The Interplay Between Exploration and Exploitation (2006)Economic Welfare and the Allocation of Resources for Invention (1962)The Resurgence of Regional Economies, Ten Years Later (1995)The Theory of the Growth of the Firm (1995)The Social Shaping of Technology (1996)The entrepreneurial state: debunking public vs. private sector myths (2014)Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Measuring Service Quality: A Reexamination and Extension (1992)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Advertising as Information (1974)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Who co-operates for innovation, and why (2002)The Theory of Economic Development (2003)Management Innovation (2008)A review of innovation research in tourism (2009)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The balanced scorecard : measures that drive performance (1992)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Beyond Greening: Strategies for a Sustainable World. (1997)A literature and practice review to develop sustainable business model archetypes (2013)Product services for a resource-efficient and circular economy – a review (2013)The Relevance of Circular Economy Practices to the Sustainable Development Goals (2018)The role of the business model in capturing value from innovation: evidence from Xerox Corporation's technology spin-off companies (2002)The business model ontology a proposition in a design science approach (2004)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)Business models and dynamic capabilities (2017)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Evolving to a New Dominant Logic for Marketing (2003)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Dynamic capabilities and strategic management (1997)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1983An Evolutionary Theory of Economic Change.21,368 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 2010Business Model Generation : A Handbook for Visionaries, Game Changers, and Challengers6,880 cited
  • 1984Sectoral patterns of technical change: Towards a taxonomy and a theory6,106 cited
  • 1997Adaptation on Rugged Landscapes2,252 cited
  • 1977Breaking Free from Product Marketing2,056 cited
  • 2007State-of-the-art in product-service systems1,978 cited
  • 1997Innovation in services1,798 cited
  • 1997Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services1,380 cited
  • 2000Imitation of Complex Strategies1,291 cited
  • 2008Service Blueprinting: A Practical Technique for Service Innovation1,195 cited
  • 1986Towards a theory of innovation in services1,108 cited
  • 2007The Origin Of Wealth: Evolution, Complexity, and the Radical Remaking of Economics993 cited
  • 2000Knowledge-Intensive Business Services as Co-Producers of Innovation989 cited

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  • 2000KNOWLEDGE-INTENSIVE BUSINESS SERVICES AS CO-PRODUCERS OF INNOVATION856 cited
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    • 2016Developing Service-Based Business Models: Which Innovation Capability for Which Innovation Dimension?11 cited