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The Development of a New Capability Maturity Model for Assessing Trust in B2C e-Commerce Services
16 references·0 citing·44 second hop
The Development of a New Capability Maturity Model for Assessing Trust in B2C e-Commerce Services (2011)The Development of a New Capability Matur…How shall I trust the faceless and the intangible? A literature review on the antecedents of online trust (2010)How shall I trust the faceles…Determinants of customer repurchase intention in online shopping (2009)Determinants of customer repu…A review of twenty years of SERVQUAL research (2009)A review of twenty years of S…Succeeding through service innovation : a service perspective for education, research, business and government (2008)Succeeding through service in…The impact of Web quality and playfulness on user acceptance of online retailing (2007)The impact of Web quality and…Initial trust and online buyer behaviour (2007)Initial trust and online buye…Trust in e-commerce (2005)Trust in e-commerceB2C e‐commerce web site quality: an empirical examination (2005)B2C e‐commerce web site quali…Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model (2004)Measuring e-Commerce Success:…A Comparison of Online Trust Building Factors between Potential Customers and Repeat Customers (2004)A Comparison of Online Trust …Trust and TAM in Online Shopping: An Integrated Model1 (2003)Trust and TAM in Online Shopp…The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)The DeLone and McLean Model o…E-LOYALTY: YOUR SECRET WEAPON ON THE WEB (2003)E-LOYALTY: YOUR SECRET WEAPON…The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)The Measurement of Web-Custom…Building consumer trust online (1999)Building consumer trust onlineSERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Information Systems Success: The Quest for the Dependent Variable (1992)Understanding Information Technology Usage: A Test of Competing Models (1995)The balanced scorecard: Translating strategy into action (1997)Design science in information systems research (2004)Design Science in Information Systems Research1 (2004)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Measuring information systems success: models, dimensions, measures, and interrelationships (2008)Trust and Electronic Government Success: An Empirical Study (2008)Social media in marketing: A review and analysis of the existing literature (2017)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Consumer trust, perceived security and privacy policy (2006)The impact of online store environment cues on purchase intention (2008)An empirical examination of initial trust in mobile banking (2011)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Developing e-service quality scales: A literature review (2010)Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future (2016)Hospital healthcare service quality, patient satisfaction and loyalty (2018)Privacy: Recognition of a Consumer Right (1991)A New Marketing Paradigm for Electronic Commerce (1997)Consumer privacy concerns about Internet marketing (1998)Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Principles and Practice of Structural Equation Modeling (1998)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)The impact of electronic word-of-mouth communication: A literature analysis and integrative model (2012)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Building Effective Online Marketplaces with Institution-Based Trust (2004)What Drives Social Commerce: The Role of Social Support and Relationship Quality (2011)A study of the impact of social media on consumers (2014)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update12,745 cited
  • 2003Trust and TAM in Online Shopping: An Integrated Model19,355 cited
  • 1999Building consumer trust online2,131 cited
  • 2003E-LOYALTY: YOUR SECRET WEAPON ON THE WEB2,084 cited
  • 2002The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach1,986 cited
  • 2004Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model1,423 cited
  • 2007The impact of Web quality and playfulness on user acceptance of online retailing986 cited
  • 2009A review of twenty years of SERVQUAL research896 cited
  • 2007Initial trust and online buyer behaviour876 cited
  • 2010How shall I trust the faceless and the intangible? A literature review on the antecedents of online trust771 cited
  • 2009Determinants of customer repurchase intention in online shopping682 cited
  • 2004A Comparison of Online Trust Building Factors between Potential Customers and Repeat Customers476 cited
  • 2005B2C e‐commerce web site quality: an empirical examination460 cited
  • 2005

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Trust in e-commerce
266 cited
  • 2008Succeeding through service innovation : a service perspective for education, research, business and government265 cited
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