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Influence of Physical Environment on Customer Satisfaction and Return Intention in Kenyan Rated Restaurants
9 references·3 citing·37 second hop
Influence of Physical Environment on Customer Satisfaction and Return Intention in Kenyan Rated Restaurants (2016)Influence of Physical Environment on Cust…The Importance of Restaurant Physical Environment For Turkish Customers (2016)The Importance of Restaurant …Research methods in education (2012)Research methods in educationThe Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry (2009)The Roles of the Physical Env…The psychological effects of music: Implications for hotel firms (2009)The psychological effects of …DINESCAPE: A Scale for Customers' Perception of Dining Environments (2008)DINESCAPE: A Scale for Custom…Research Methods in Education (2007)Research Methods in EducationThe Impact of Perceived Physical Environments on Customers' Satisfaction and Return Intentions (2000)The Impact of Perceived Physi…Creating Visible Customer Value (2000)Creating Visible Customer Val…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…DEMRE’DE İNANÇ TURİZMİNİN TANITILMASINA YÖNELİK ÖLÇEK: GEÇERLİK VE GÜVENİRLİK ÇALIŞMASI (2023)DEMRE’DE İNANÇ TURİZMİNİN TAN…Investigating the satisfaction of Cairo casual-dining restaurants architectural atmospherics and its influences on the users’ behavioral intentions: On-site survey (2021)Investigating the satisfactio…Customer Satisfaction as A Result of Combination of Food Display & Quality (2020)Customer Satisfaction as A Re…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Market Orientation: Antecedents and Consequences (1993)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price (2009)Influence of restaurant atmospherics on patron satisfaction and behavioral intentions (2012)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations (2010)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)An approach to environmental psychology (1974)Possessions and the Extended Self (1988)Dimensions of Brand Personality (1997)“What is beautiful we book”: hotel visual appeal and expected service quality (2018)Human baristas and robot baristas: How does brand experience affect brand satisfaction, brand attitude, brand attachment, and brand loyalty? (2021)Atmospherics as a Marketing Tool (1974)Influence of Physical Environment on Customer Satisfaction and Loyalty in Upscale Restaurants (2019)The Role of Photograph Aesthetics on Online Review Sites: Effects of Management- versus Traveler-Generated Photos on Tourists’ Decision Making (2019)What drives customers’ participation behaviour? Unveiling the drivers of affective satisfaction and its impacts in the restaurant industry (2024)Whence Consumer Loyalty? (1999)The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention (2005)Color Psychology: Effects of Perceiving Color on Psychological Functioning in Humans (2013)Likert scales: how to (ab)use them (2004)Do entrepreneurship programmes raise entrepreneurial intention of science and engineering students? The effect of learning, inspiration and resources (2006)Un sistema de clasificación de los diseños de investigación en psicología (2013)Humble servants of the discipline? Self-mention in research articles (2001)How to analyze Likert and other rating scale data (2015)Corporate social responsibility and environmental performance: The mediating role of environmental strategy and green innovation (2020)New or repeat customers: How does physical environment influence their restaurant experience? (2011)Information and Communication Technologies in Tourism 2014 (2013)An examination of the factors affecting consumer’s purchase decision in the Malaysian retail market (2018)Customer loyalty: a review and future directions with a special focus on the hospitality industry (2015)Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)
this work references cited by second hop

References

  • 2007Research Methods in Education23,897 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,987 cited
  • 2012Research methods in education1,011 cited
  • 2009The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry892 cited
  • 2008DINESCAPE: A Scale for Customers' Perception of Dining Environments427 cited
  • 2000Creating Visible Customer Value135 cited
  • 2009The psychological effects of music: Implications for hotel firms81 cited
  • 2000The Impact of Perceived Physical Environments on Customers' Satisfaction and Return Intentions68 cited
  • 2016The Importance of Restaurant Physical Environment For Turkish Customers41 cited

Cited by

  • 2020Customer Satisfaction as A Result of Combination of Food Display & Quality7 cited
  • 2021Investigating the satisfaction of Cairo casual-dining restaurants architectural atmospherics and its influences on the users’ behavioral intentions: On-site survey7 cited
  • 2023DEMRE’DE İNANÇ TURİZMİNİN TANITILMASINA YÖNELİK ÖLÇEK: GEÇERLİK VE GÜVENİRLİK ÇALIŞMASI2 cited

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