MENINGKATKAN KUALITAS PELAYANAN PERPUSTAKAAN DENGAN PENDEKATAN BILINGUAL

Ulin Nuha

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Library Science and Administration Library Science and Information Web and Library Services

Abstract

This article is aimed to describe how to improve the quality of library service with the bilingual approach. Good library service is service done quickly, on time, correctly, and with fun. Library sevice quality is the hallmarks of the library services that are expected to fulfi ll the users’ need. Library service with the bilingual approach is library service that utilizes the usefulness of two languages, Indonesian and English, in all service activities in a balanced way.The steps to improve the quality of service are strategic planning, user-oriented service, humanresource recruitment, provision of funds, and commitment.

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2003Service Management: Operations, Strategy, Information Technology

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