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MENINGKATKAN KUALITAS PELAYANAN PERPUSTAKAAN DENGAN PENDEKATAN BILINGUAL
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MENINGKATKAN KUALITAS PELAYANAN PERPUSTAKAAN DENGAN PENDEKATAN BILINGUAL (2016)MENINGKATKAN KUALITAS PELAYANAN PERPUSTAK…Service Management: Operations, Strategy, Information Technology (2003)Service Management: Operation…Service portraits in service research: a critical review (2005)A research manifesto for services science (2006)Foundations and Implications of a Proposed Unified Services Theory (2006)
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  • 2003Service Management: Operations, Strategy, Information Technology1,086 cited

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