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Analyzing the gap between the QOS demanded by PT users and QOS supplied by service operators
16 references·1 citing·43 second hop
Analyzing the gap between the QOS demanded by PT users and QOS supplied by service operators (2016)Analyzing the gap between the QOS demande…Urban transport interchanges: A methodology for evaluating perceived quality (2015)Urban transport interchanges:…Index numbers for monitoring transit service quality (2015)Index numbers for monitoring …Does competitive tendering improve customer satisfaction with public transport? A case study for the Netherlands (2013)Does competitive tendering im…A Quality-Based Approach to Public Transportation Planning: Theory and a Case Study (2013)A Quality-Based Approach to P…Reasonable concession period for build-operate-transfer road projects in the Philippines (2012)Reasonable concession period …Quality attributes of public transport that attract car users: A research review (2012)Quality attributes of public …The quality of service desired by public transport users (2010)The quality of service desire…Modelling user perception of bus transit quality (2010)Modelling user perception of …Valuing Transit Service Quality Improvements (2008)Valuing Transit Service Quali…Competitive tendering in The Netherlands: Central planning vs. functional specifications (2008)Competitive tendering in The …A Stated Preference Experiment for Measuring Service Quality in Public Transport (2008)A Stated Preference Experimen…Ownership, Contractual Practices and Technical Efficiency: The Case of Urban Public Transport in France (2007)Ownership, Contractual Practi…Competitive tendering as a contracting mechanism for subsidising transportation: The bus experience (2005)Competitive tendering as a co…Service quality––developing a service quality index in the provision of commercial bus contracts (2003)Service quality––developing a…Performance-based quality contracts in bus service provision (2003)Performance-based quality con…Importance-Performance Analysis (1977)Importance-Performance Analys…ATRIBUTOS QUALITATIVOS E FATORES DE SATISFAÇÃO COM O TRANSPORTE PÚBLICO URBANO POR ÔNIBUS (2019)ATRIBUTOS QUALITATIVOS E FATO…Public transit economics and deregulation policy (1993)THE ATTRIBUTION PROCESS OF DELEGATION CONTRACTS IN THE FRENCH URBAN PUBLIC TRANSPORT SECTOR: WHY COMPETITIVE TENDERING IS A MYTH (2006)Competitive tendering and structural changes: An example from the bus industry (2007)Transacting under a performance-based contract: The role of negotiation and competitive tendering (2008)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)Heterogeneity in desired bus service quality from users’ and potential users’ perspective (2019)How does private vehicle users perceive the public transport service quality in large metropolitan areas? A European comparison (2021)The impact of traffic demand management policy mix on commuter travel choices (2022)Transit capacity and quality of service manual (2003)Public transport values of time (2004)Valuing time and reliability: assessing the evidence from road pricing demonstrations (2005)Crowding and public transport: A review of willingness to pay evidence and its relevance in project appraisal (2011)Happiness and travel mode switching: Findings from a Swiss public transportation experiment (2011)Linking modal choice to motility: A comprehensive review (2013)The Handbook of Research Synthesis (1995)The Handbook of Research Synthesis. (1995)Practical Meta-Analysis (2000)Car free cities: Pathway to healthy urban living (2016)Customer perceptions of quality of service in public transport: Evidence for bus transit in Scotland (2016)How does travel affect emotional well-being and life satisfaction? (2017)The Importance of Utility Balance in Efficient Choice Designs (1996)Applied choice analysis a primer (2005)Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution (2016)What influences satisfaction and loyalty in public transport? A review of the literature (2017)The Measurement of Productive Efficiency (1957)A model for technical inefficiency effects in a stochastic frontier production function for panel data (1995)An Introduction to Efficiency and Productivity Analysis (2005)Auction procedures and competition in public services: The case of urban public transport in France and London (2008)Technical and Scale Efficiency in Spanish Urban Transport: Estimating with Data Envelopment Analysis (2009)Using entropy-TOPSIS method to evaluate urban rail transit system operation performance: The China case (2018)Cost-Benefit Analysis (1994)Performance-based quality contracts for the bus sector: delivering social and commercial value for money (2003)Risk and reward in public transport contracting (2008)A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Drivers of customer satisfaction with public transport services (2015)Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit (2016)Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service (2018)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)
this work references cited by second hop

References

  • 1977Importance-Performance Analysis4,319 cited
  • 2012Quality attributes of public transport that attract car users: A research review817 cited
  • 2010The quality of service desired by public transport users662 cited
  • 2003Service quality––developing a service quality index in the provision of commercial bus contracts450 cited
  • 2010Modelling user perception of bus transit quality340 cited
  • 2008A Stated Preference Experiment for Measuring Service Quality in Public Transport271 cited
  • 2008Valuing Transit Service Quality Improvements264 cited
  • 2007Ownership, Contractual Practices and Technical Efficiency: The Case of Urban Public Transport in France154 cited
  • 2003Performance-based quality contracts in bus service provision139 cited
  • 2005Competitive tendering as a contracting mechanism for subsidising transportation: The bus experience129 cited
  • 2015Urban transport interchanges: A methodology for evaluating perceived quality113 cited
  • 2013A Quality-Based Approach to Public Transportation Planning: Theory and a Case Study101 cited
  • 2015Index numbers for monitoring transit service quality95 cited
  • 2012Reasonable concession period for build-operate-transfer road projects in the Philippines87 cited
  • 2013

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Does competitive tendering improve customer satisfaction with public transport? A case study for the Netherlands
72 cited
  • 2008Competitive tendering in The Netherlands: Central planning vs. functional specifications61 cited
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    • 2019ATRIBUTOS QUALITATIVOS E FATORES DE SATISFAÇÃO COM O TRANSPORTE PÚBLICO URBANO POR ÔNIBUS4 cited