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Keep the conversations going: engagement-based customer segmentation on online social service platforms
16 references·2 citing·43 second hop
Keep the conversations going: engagement-based customer segmentation on online social service platforms (2016)Keep the conversations going: engagement-…Power-law distributions in empirical data (2018)Power-law distributions in em…Queueing Theory: A Linear Algebraic Approach (2012)Queueing Theory: A Linear Alg…Models of User Engagement (2012)Models of User EngagementFrom e-commerce to social commerce: A close look at design features (2012)From e-commerce to social com…Power-Law Distributions in Empirical Data (2009)Power-Law Distributions in Em…What motivates Wikipedians? (2007)What motivates Wikipedians?The role of social presence in establishing loyalty in e-Service environments (2006)The role of social presence i…Why Should I Share? Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice1 (2005)Why Should I Share? 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References

  • 2009Power-Law Distributions in Empirical Data8,008 cited
  • 2018Power-law distributions in empirical data6,499 cited
  • 2005Why Should I Share? Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice13,909 cited
  • 2005Why should i share? examining social capital and knowledge contribution in electronic networks of practice3,534 cited
  • 2005The political blogosphere and the 2004 U.S. election2,611 cited
  • 1996The Kindness of Strangers: The Usefulness of Electronic Weak Ties for Technical Advice1,441 cited
  • 2012From e-commerce to social commerce: A close look at design features1,095 cited
  • 2006The role of social presence in establishing loyalty in e-Service environments704 cited
  • 2007What motivates Wikipedians?593 cited
  • 2000Host community reactions587 cited
  • 1988Segmenting Local Residents By Their Attitudes, Interests, and Opinions Toward Tourism482 cited
  • 2004Customer loyalty to content‐based Web sites: the case of an online health‐care service431 cited
  • 1997Audience engagement in multimedia presentations382 cited
  • 1995Residents' perceptions and the role of government311 cited
  • 2012Models of User Engagement

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268 cited
  • 2012Queueing Theory: A Linear Algebraic Approach200 cited
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    • 2021Factors Affecting Customer Analytics: Evidence from Three Retail Cases30 cited
    • 2023Benefits, barriers, and facilitators of developing B2B mobile applications10 cited