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Emotional Labour and Wellbeing: What Protects Nurses?
16 references·0 citing·41 second hop
Emotional Labour and Wellbeing: What Protects Nurses? (2016)Emotional Labour and Wellbeing: What Prot…Weekly work engagement and flourishing: The role of hindrance and challenge job demands (2013)Weekly work engagement and fl…The Managed Heart (2012)The Managed HeartStressors, resources, and strain at work: A longitudinal test of the triple-match principle. (2006)Stressors, resources, and str…Emotion Management in the Workplace (2004)Emotion Management in the Wor…WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY. (2003)WHEN "THE SHOW MUST GO ON": S…The Managed Heart (2003)The Managed HeartA multigroup analysis of the job demands-resources model in four home care organizations. (2003)A multigroup analysis of the …Sources of social support and burnout, job satisfaction, and productivity. (2002)Sources of social support and…Emotion work and psychological well-being (2002)Emotion work and psychologica…The job demands-resources model of burnout. (2001)The job demands-resources mod…Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Emotional regulation in the w…Emotion Work as a Source of Stress: The Concept and Development of an Instrument (1999)Emotion Work as a Source of S…Managing emotions in the workplace. (1997)Managing emotions in the work…Assessing coping strategies: A theoretically based approach. (1989)Assessing coping strategies: …Stress, social support, and the buffering hypothesis. (1985)Stress, social support, and t…Stress, social support, and the buffering hypothesis. (1985)Stress, social support, and t…The Presentation of Self in Everyday Life. (1956)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Emotional Labor and Burnout: Comparing Two Perspectives of “People Work” (2002)The dimensionality and antecedents of emotional labor strategies (2004)The Social Psychology of Organizations. (1979)A Social Interaction Model Of The Effects Of Emotion Regulation On Work Strain (2005)Customer Reactions to Emotional Labor: the Roles of Employee Acting Strategies and Customer Detection Accuracy (2009)On the costs and benefits of emotional labor: A meta-analysis of three decades of research. (2011)Psychological stress and the coping process (1966)The social readjustment rating scale (1967)The Structure of Coping (1978)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)The need to belong: Desire for interpersonal attachments as a fundamental human motivation. (1995)The Job Demands‐Resources model: state of the art (2007)The Managed Heart: Commercialization of Human Feeling (1984)Antecedent- and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology. (1998)Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships (2006)Intraclass correlations: Uses in assessing rater reliability. (1979)Stress, appraisal, and coping (1985)The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach (2002)Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study (2004)Stress: Appraisal and Coping (2013)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)The loss spiral of work pressure, work–home interference and exhaustion: Reciprocal relations in a three-wave study (2003)The work-related flow inventory: Construction and initial validation of the WOLF (2007)Not all job demands are equal: Differentiating job hindrances and job challenges in the Job Demands–Resources model (2010)Society and the Adolescent Self-Image (1965)Generalized expectancies for internal versus external control of reinforcement. (1966)You want to measure coping but your protocol’ too long: Consider the brief cope (1997)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. (2003)HIERARCHIES, JOBS, BODIES: (1990)Emotional Labor in Service Roles: The Influence of Identity (1993)Rethinking authenticity in tourism experience (1999)Overt and Relational Aggression in Adolescents: Social-Psychological Adjustment of Aggressors and Victims (2001)Social Ties and Mental Health (2001)Mental Health Discourse on reddit: Self-Disclosure, Social Support, and Anonymity (2014)Who's On the Line? Indian Call Center Agents Pose as Americans for U.S.‐Outsourced Firms (2007)Uber's Drivers: Information Asymmetries and Control in Dynamic Work (2015)Symbols, meaning, and action: The past, present, and future of symbolic interactionism (2016)
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References

  • 1985Stress, social support, and the buffering hypothesis.18,064 cited
  • 2001The job demands-resources model of burnout.13,574 cited
  • 1989Assessing coping strategies: A theoretically based approach.11,504 cited
  • 2000Emotional regulation in the workplace: A new way to conceptualize emotional labor.3,497 cited
  • 2012The Managed Heart3,197 cited
  • 2003WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY.2,283 cited
  • 1985Stress, social support, and the buffering hypothesis.1,590 cited
  • 2002Emotion work and psychological well-being1,245 cited
  • 2003The Managed Heart1,085 cited
  • 2003A multigroup analysis of the job demands-resources model in four home care organizations.780 cited
  • 1999Emotion Work as a Source of Stress: The Concept and Development of an Instrument611 cited
  • 1997Managing emotions in the workplace.569 cited
  • 2002Sources of social support and burnout, job satisfaction, and productivity.549 cited
  • 2004Emotion Management in the Workplace536 cited
  • 2006Stressors, resources, and strain at work: A longitudinal test of the triple-match principle.530 cited

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  • 2013Weekly work engagement and flourishing: The role of hindrance and challenge job demands460 cited
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