References

• 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
• 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
• 2000The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda1,795 cited
• 2007Understanding customer experience.1,295 cited
• 2009Customer Experience Management in Retailing: An Organizing Framework1,015 cited
• 1998A model of consumer perceptions and store loyalty intentions for a supermarket retailer880 cited
• 2013Towards a Better Measure of Customer Experience629 cited
• 2011Innovations in Shopper Marketing: Current Insights and Future Research Issues442 cited
• 2012Technology for people, not disabilities: ensuring access and inclusion247 cited
• 2000The Effect of Retail Atmospherics on Customers' Perceptions of Salespeople and Customer Persuasion:235 cited
• 2013Linking business models with technological innovation performance through organizational learning120 cited
• 2016Consumer satisfaction in retail stores: theory and implications104 cited
• 2013A Holistic Framework for Conceptualizing Customer Experiences in Retail Environments74 cited
• 2012Product Design Innovation and Customer Value: Cross‐Cultural Research in the U nited S tates and K orea