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Modeling Industrial Buyer Complaints: Implications for Satisfying and Saving Customers
16 references·2 citing·47 second hop
Modeling Industrial Buyer Complaints: Implications for Satisfying and Saving Customers (1997)Modeling Industrial Buyer Complaints: Imp…An Integrated Model of Buyer-Seller Relationships (1995)An Integrated Model of Buyer-…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…The Changing Role of Marketing in the Corporation (1992)The Changing Role of Marketin…Consumer Satisfaction, Dissatisfaction, and Complaining Behavior (1991)Consumer Satisfaction, Dissat…Response Determinants in Satisfaction Judgments (1988)Response Determinants in Sati…Models of Consumer Satisfaction Formation: An Extension (1988)Models of Consumer Satisfacti…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Modeling Choices Among Alternative Responses to Dissatisfaction (1984)Modeling Choices Among Altern…Consumer Reactions to Product Failure: An Attributional Approach (1984)Consumer Reactions to Product…Selected Determinants of Consumer Satisfaction and Complaint Reports (1983)Selected Determinants of Cons…Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study (1983)Negative Word-of-Mouth by Dis…Advances in Consumer Research (1983)Advances in Consumer ResearchPower in a Channel of Distribution: Sources and Consequences (1974)Power in a Channel of Distrib…A Model of Industrial Buyer Behavior (1973)A Model of Industrial Buyer B…Power Measurement in the Distribution Channel (1972)Power Measurement in the Dist…A General Model for Understanding Organizational Buying Behavior (1972)A General Model for Understan…A dialectical model of buyer‐seller relationships (2009)A dialectical model of buyer‐…Un cadre conceptuel d'analyse du comportement de réclamation (2001)Un cadre conceptuel d'analyse…Markets and Hierarchies: Analysis and Antitrust Implications. 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this work references cited by second hop

References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1983Advances in Consumer Research2,879 cited
  • 1992The Changing Role of Marketing in the Corporation2,773 cited
  • 1988Models of Consumer Satisfaction Formation: An Extension2,237 cited
  • 1995An Integrated Model of Buyer-Seller Relationships2,083 cited
  • 1983Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study1,808 cited
  • 1988Response Determinants in Satisfaction Judgments1,685 cited
  • 1983Selected Determinants of Consumer Satisfaction and Complaint Reports1,466 cited
  • 1984Consumer Reactions to Product Failure: An Attributional Approach1,353 cited
  • 1974Power in a Channel of Distribution: Sources and Consequences931 cited
  • 1972A General Model for Understanding Organizational Buying Behavior914 cited
  • 1973A Model of Industrial Buyer Behavior883 cited
  • 1972Power Measurement in the Distribution Channel797 cited
  • 1984Modeling Choices Among Alternative Responses to Dissatisfaction436 cited
  • 1991Consumer Satisfaction, Dissatisfaction, and Complaining Behavior

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367 cited

Cited by

  • 2001Un cadre conceptuel d'analyse du comportement de réclamation29 cited
  • 2009A dialectical model of buyer‐seller relationships25 cited