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The Effect of Demographic Information as Moderator toward Relationship between Service Quality, Customer Satisfaction, and Customer Loyalty in Thai Low Cost Carriers’ Passengers
16 references·0 citing·47 second hop
The Effect of Demographic Information as Moderator toward Relationship between Service Quality, Customer Satisfaction, and Customer Loyalty in Thai Low Cost Carriers’ Passengers (2016)The Effect of Demographic Information as …Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Consumer Acceptance and Use o…Service quality, satisfaction, and behavioural intentions (2009)Service quality, satisfaction…Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores (2007)Expectations and perceptions …Customer satisfaction, loyalty and commitment in service organizations (2006)Customer satisfaction, loyalt…Customer satisfaction and retention: the experiences of individual employees (2004)Customer satisfaction and ret…Service Quality in Leisure and Tourism (2003)Service Quality in Leisure an…On the relative importance of customer satisfaction and trust as determinants of customer retention and positive word of mouth (2003)On the relative importance of…Customer loyalty and customer loyalty programs (2003)Customer loyalty and customer…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Loyalty-based management. (1993)Loyalty-based management.Models of Consumer Satisfaction Formation: An Extension (1988)Models of Consumer Satisfacti…Norm theory: Comparing reality to its alternatives. (1986)Norm theory: Comparing realit…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)An Inventory for Measuring Depression (1961)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Prospect Theory: An Analysis of Decision under Risk (1979)A Continuum of Impression Formation, from Category-Based to Individuating Processes: Influences of Information and Motivation on Attention and Interpretation (1990)Well-being : the foundations of hedonic psychology (1999)Core affect and the psychological construction of emotion. 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(1980)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)The theory of planned behavior (1991)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Why Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior1 (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)Unified Theory of Acceptance and Use of Technology: A Synthesis and the Road Ahead (2016)Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model (2017)The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual's Psychological Connection to Sport (2001)Comfort your online customer: quality, trust and loyalty on the internet (2004)The Critical Incident Technique in Service Research (2004)Quality, satisfaction and behavioral intentions (2000)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers (2000)Delight by Design: The Role of Hedonic Versus Utilitarian Benefits (2008)Development of a Scale to Measure Memorable Tourism Experiences (2010)
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References

  • 2012Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology115,720 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
  • 1986Norm theory: Comparing reality to its alternatives.3,027 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • 1988Models of Consumer Satisfaction Formation: An Extension2,237 cited
  • 1993Loyalty-based management.1,317 cited
  • 2003Customer loyalty and customer loyalty programs858 cited
  • 2004Customer satisfaction and retention: the experiences of individual employees494 cited
  • 2003On the relative importance of customer satisfaction and trust as determinants of customer retention and positive word of mouth461 cited
  • 2009Service quality, satisfaction, and behavioural intentions347 cited
  • 2006Customer satisfaction, loyalty and commitment in service organizations333 cited

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  • 2007Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores312 cited
  • 2003Service Quality in Leisure and Tourism144 cited
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