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Linking leadership styles to customer satisfaction of Palestinian insurance sector: Mediating role of employees’ performance

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References

2013Linking transformational leadership and employee creativity in the hospitality industry: The influences of creative role identity, creative self-efficacy, and job complexity469 cited
2000An Empirical Investigation of the Malcolm Baldrige National Quality Award Causal Model440 cited
2011Customer satisfaction and business performance: a firm‐level analysis310 cited
2013Does hope moderate the impact of job burnout on frontline bank employees’ in‐role and extra‐role performances?82 cited
2012The influencing mechanisms of paternalistic leadership in Mainland China78 cited
2009Service Employee Performance: Its Components and Antecedents47 cited
2011Service climate and employee service performance: exploring the moderating role of job stress and organizational identification45 cited

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2018Mediator Analysis of Job Satisfaction: Relationship between Servant Leadership and Employee Engagement29 cited

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