Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Predicting customer churn in mobile industry using data mining technology

16 references·11 citing·48 second hop

FromToDepth

this work references cited by second hop

References

1974Judgment under Uncertainty: Heuristics and Biases28,742 cited
1975Judgment under Uncertainty: Heuristics and Biases22,647 cited
1973Availability: A heuristic for judging frequency and probability9,980 cited
1996Advertising Value and Advertising on the Web1,361 cited
2008The Impact of Marketing-Induced Versus Word-of-Mouth Customer Acquisition on Customer Equity Growth559 cited
2008Handling class imbalance in customer churn prediction552 cited
2006Bagging and Boosting Classification Trees to Predict Churn410 cited
2007The chain from customer satisfaction via word-of-mouth referrals to new customer acquisition348 cited
2000Predicting subscriber dissatisfaction and improving retention in the wireless telecommunications industry347 cited
2006Customer churn analysis: Churn determinants and mediation effects of partial defection in the Korean mobile telecommunications service industry325 cited
2001A Methodology for Linking Customer Acquisition to Customer Retention323 cited
2006M‐loyalty: winning strategies for mobile carriers202 cited
2008Integrating the voice of customers through call center emails into a decision support system for churn prediction163 cited
2008A knowledge management approach to data mining process for business intelligence153 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1992Price Sensitivity and Television Advertising Exposures: Some Empirical Findings87 cited

1997Analytical challenges in customer acquisition83 cited

Cited by

2022Supply chain risk identification: a real-time data-mining approach68 cited
2018A Comparative Study of Employee Churn Prediction Model52 cited
2021Giant fight: Customer churn prediction in traditional broadcast industry41 cited
2021Swarm intelligence goal-oriented approach to data-driven innovation in customer churn management40 cited
2020Sequential Feature Selection in Customer Churn Prediction Based on Naive Bayes27 cited
2019Churn prediction and social neighbour influences for different types of user groups in virtual worlds17 cited
2022Evolution of customer relationship management to data mining-based customer relationship management: a scientometric analysis16 cited
2017Termination notice of mobile network operator customers after a tariff switch: An empirical study of postpaid subscribers in Germany14 cited
2021Mobile Customer Behaviour Predictive Analysis for Targeting Netflix Potential Customer13 cited
2023Churning off the news: An analysis of newspaper subscriber churn across digital devices8 cited
2023Research on the Application of Availability Bias on Decision Making3 cited