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Measuring User Satisfaction in Transport Services: Methodology and Application
14 references·2 citing·41 second hop
Measuring User Satisfaction in Transport Services: Methodology and Application (2013)Measuring User Satisfaction in Transport …Modelling Transport (2011)Modelling TransportThe quality of service desired by public transport users (2010)The quality of service desire…Modelling user perception of bus transit quality (2010)Modelling user perception of …How to Capture the Passengers’ Point of View on a Transit Service through Rating and Choice Options (2010)How to Capture the Passengers…Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)Behavioral intentions of publ…A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)A methodology for evaluating …Public transport service quality and sustainable development: a community stakeholder perspective (2009)Public transport service qual…A New Customer Satisfaction Index for Evaluating Transit Service Quality (2009)A New Customer Satisfaction I…Qualitative Research to Assess Interest in Public Transportation for Work Commute (2008)Qualitative Research to Asses…Public transit user satisfaction: Variability and policy implications (2008)Public transit user satisfact…Understanding attitudes towards public transport and private car: A qualitative study (2007)Understanding attitudes towar…Qualitative Methods in Travel Behaviour Research (2003)Qualitative Methods in Travel…Optimal number of response categories in rating scales: reliability, validity, discriminating power, and respondent preferences (2000)Optimal number of response ca…Transportation research (1975)Transportation researchThe effects of a real-time public transport information app on travel behaviour, traffic levels and the environment (2025)The effects of a real-time pu…Smart Card Data for Wider Transport System Evaluation (2016)Smart Card Data for Wider Tra…Location and Land Use: Toward a General Theory of Land Rent (1964)The Importance of Trivial Streets: Residential Streets and Residential Segregation (1998)Excess Commuting and the Modifiable Areal Unit Problem (2002)The Impacts of Ict on leisure Activities and Travel: A Conceptual Exploration (2006)Service quality––developing a service quality index in the provision of commercial bus contracts (2003)Drivers of customer satisfaction with public transport services (2015)Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit (2016)Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service (2018)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Service Quality Attributes Affecting Customer Satisfaction for Bus Transit (2007)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares (2015)The theory of planned behavior (1991)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Travel and Subjective Well-Being: A Focus on Findings, Methods and Future Research Needs (2013)The happy commuter: A comparison of commuter satisfaction across modes (2014)The Discovery of Grounded Theory (2017)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Valuing Transit Service Quality Improvements (2008)A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality (2011)A technique for measurement of attitudes (1932)Discrete Choice Analysis (1985)Statistical and Econometric Methods for Transportation Data Analysis (2003)Perceived service quality in bus transit service: A structural equation approach (2013)What influences satisfaction and loyalty in public transport? A review of the literature (2017)The Importance of Utility Balance in Efficient Choice Designs (1996)Applied choice analysis a primer (2005)Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution (2016)Understanding Attitudes and Predicting Social Behavior (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1956)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A power primer. (1992)Do Data Characteristics Change According to the Number of Scale Points Used? An Experiment Using 5-Point, 7-Point and 10-Point Scales (2008)Development and preliminary testing of the new five-level version of EQ-5D (EQ-5D-5L) (2011)Refining the theory of basic individual values. (2012)Universal predictability of mobility patterns in cities (2014)Uncovering the spatial structure of mobility networks (2015)Transport and equity in Latin America: a critical review of socially oriented accessibility assessments (2020)
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References

  • 2000Optimal number of response categories in rating scales: reliability, validity, discriminating power, and respondent preferences2,104 cited
  • 2011Modelling Transport1,220 cited
  • 2007Understanding attitudes towards public transport and private car: A qualitative study1,200 cited
  • 1975Transportation research1,027 cited
  • 2010Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement867 cited
  • 2010The quality of service desired by public transport users662 cited
  • 2008Public transit user satisfaction: Variability and policy implications528 cited
  • 2010A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view429 cited
  • 2010Modelling user perception of bus transit quality340 cited
  • 2009A New Customer Satisfaction Index for Evaluating Transit Service Quality269 cited
  • 2003Qualitative Methods in Travel Behaviour Research194 cited
  • 2010How to Capture the Passengers’ Point of View on a Transit Service through Rating and Choice Options146 cited
  • 2009Public transport service quality and sustainable development: a community stakeholder perspective106 cited
  • 2008Qualitative Research to Assess Interest in Public Transportation for Work Commute

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16 cited

Cited by

  • 2025The effects of a real-time public transport information app on travel behaviour, traffic levels and the environment5 cited
  • 2016Smart Card Data for Wider Transport System Evaluation3 cited