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An empirical study of benchmarking evaluation using MCDM in service industries
16 references·0 citing·48 second hop
An empirical study of benchmarking evaluation using MCDM in service industries (2017)An empirical study of benchmarking evalua…A novel hybrid MCDM approach based on fuzzy DEMATEL, fuzzy ANP and fuzzy TOPSIS to evaluate green suppliers (2011)A novel hybrid MCDM approach …Application of data mining techniques in customer relationship management: A literature review and classification (2008)Application of data mining te…Using the analytic network process (ANP) in a SWOT analysis – A case study for a textile firm (2007)Using the analytic network pr…Application of TOPSIS in evaluating initial training aircraft under a fuzzy environment (2006)Application of TOPSIS in eval…Theory and Applications of the Analytic Network Process: Decision Making With Benefits, Opportunities, Costs, and Risks (2005)Theory and Applications of th…Selection of logistics service provider: An analytic network process (ANP) approach (2005)Selection of logistics servic…Modeling the metrics of lean, agile and leagile supply chain: An ANP-based approach (2005)Modeling the metrics of lean,…Alternative Approaches for Studying Organizational Change (2005)Alternative Approaches for St…The development and validation of the organisational innovativeness construct using confirmatory factor analysis (2004)The development and validatio…Multi‐criteria supplier selection using fuzzy AHP (2003)Multi‐criteria supplier selec…Developing and validating an instrument for measuring user-perceived web quality (2002)Developing and validating an …Performance measures and metrics in a supply chain environment (2001)Performance measures and metr…Developing and validating a multidimensional consumer-based brand equity scale (2001)Developing and validating a m…An assessment of survey research in POM: from constructs to theory (1998)An assessment of survey resea…Benchmarking: the search for industry best practices that lead to superior performance (1989)Benchmarking: the search for …Organizational Legitimacy: Social Values and Organizational Behavior (1975)Organizational Legitimacy: So…A Paradigm for Developing Better Measures of Marketing Constructs (1979)The Measurement of End-User Computing Satisfaction (1988)The Practice of Social Research (1989)Inexperience and experience with online stores: the importance of TAM and trust (2003)The impact of Web quality and playfulness on user acceptance of online retailing (2007)From e-commerce to social commerce: A close look at design features (2012)Integrating the Supply Chain (1989)What is the Right Supply Chain for Your Product (1997)A framework for supply chain performance measurement (2003)The impact of supply chain management practices on competitive advantage and organizational performance (2004)Performance measurement for green supply chain management (2005)Logistics and Supply Chain Management (2021)Fuzzy sets (1965)Applications of the extent analysis method on fuzzy AHP (1996)Fuzzy sets (1996)Global supplier development considering risk factors using fuzzy extended AHP-based approach (2005)A comparison between Fuzzy AHP and Fuzzy TOPSIS methods to supplier selection (2014)Fuzzy multiple criteria decision-making techniques and applications – Two decades review from 1994 to 2014 (2015)Building Theories from Case Study Research (1989)Attention by design: Using attention checks to detect inattentive respondents and improve data quality (2017)Circular economy and big data analytics: A stakeholder perspective (2018)Explaining the privacy paradox: A systematic review of literature investigating privacy attitude and behavior (2018)Managerial Applications of Neural Networks: The Case of Bank Failure Predictions (1992)Data Mining Techniques: For Marketing, Sales, and Customer Relationship Management (2004)Decision Support and Business Intelligence Systems (2006)Business intelligence in banking: A literature analysis from 2002 to 2013 using text mining and latent Dirichlet allocation (2014)Big data and disaster management: a systematic review and agenda for future research (2017)A survey towards an integration of big data analytics to big insights for value-creation (2018)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1975Organizational Legitimacy: Social Values and Organizational Behavior3,895 cited
  • 2001Developing and validating a multidimensional consumer-based brand equity scale2,991 cited
  • 2001Performance measures and metrics in a supply chain environment2,027 cited
  • 1989Benchmarking: the search for industry best practices that lead to superior performance1,645 cited
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  • 2008Application of data mining techniques in customer relationship management: A literature review and classification1,267 cited
  • 2003Multi‐criteria supplier selection using fuzzy AHP1,229 cited
  • 2004The development and validation of the organisational innovativeness construct using confirmatory factor analysis1,157 cited
  • 2002Developing and validating an instrument for measuring user-perceived web quality1,157 cited
  • 2005Theory and Applications of the Analytic Network Process: Decision Making With Benefits, Opportunities, Costs, and Risks1,134 cited
  • 2005Alternative Approaches for Studying Organizational Change1,001 cited
  • 2011A novel hybrid MCDM approach based on fuzzy DEMATEL, fuzzy ANP and fuzzy TOPSIS to evaluate green suppliers971 cited
  • 2005Modeling the metrics of lean, agile and leagile supply chain: An ANP-based approach750 cited
  • 2005Selection of logistics service provider: An analytic network process (ANP) approach

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697 cited
  • 2007Using the analytic network process (ANP) in a SWOT analysis – A case study for a textile firm694 cited
  • 2006Application of TOPSIS in evaluating initial training aircraft under a fuzzy environment634 cited
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