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Qualitative approach to determine user experience of e-government services
16 references·11 citing·28 second hop
Qualitative approach to determine user experience of e-government services (2017)Qualitative approach to determine user ex…Diffusion of Innovations 1 (2019)Diffusion of Innovations 1Research design: Qualitative, quantitative, and mixed methods approaches, 3rd ed. (2009)Research design: Qualitative,…Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (2009)Research Design: Qualitative,…Designing and Conducting Mixed Methods Research (2007)Designing and Conducting Mixe…E-S-QUAL (2004)E-S-QUALDoing Research in the Real World (2004)Doing Research in the Real Wo…User Acceptance of Information Technology: Toward A Unified View1 (2003)User Acceptance of Informatio…Research Methods for Business Students (2003)Research Methods for Business…Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Information Sys…Measuring the Customer Experience in Online Environments: A Structural Modeling Approach (2000)Measuring the Customer Experi…Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (1994)Research Design: Qualitative,…Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)Development of an Instrument …Qualitative evaluation and research methods, 2nd ed. (1990)Qualitative evaluation and re…Qualitative evaluation and research methods (1990)Qualitative evaluation and re…Qualitative evaluation and research methods (1990)Qualitative evaluation and re…User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…What drives older adults’ acceptance of virtual humans? A conjoint and latent class analysis on virtual exercise coach attributes for a community-based exercise program (2024)What drives older adults’ acc…Information needs and seeking behaviors of Israeli citizens during the COVID-19 outbreak (2022)Information needs and seeking…Exploring the stages of E-government development from public value perspective (2022)Exploring the stages of E-gov…Examining the antecedents and outcomes of smart government usage: An integrated model (2022)Examining the antecedents and…E-participation within the context of e-government initiatives: A comprehensive systematic review (2022)E-participation within the co…Challenges common service centers (CSCs) face in delivering e-government services in rural India (2021)Challenges common service cen…Nudging users into digital service solutions (2019)Nudging users into digital se…Collaboration of Development Actors in Realizing Mandiri Villages in Bongki Lengkese Village, East Sinjai District, Sinjai District (2019)Collaboration of Development …Examining the impact of e-government service process on user satisfaction (2018)Examining the impact of e-gov…IT-enhanced popular reports: Analyzing citizen preferences (2017)IT-enhanced popular reports: …A usability assessment of e-government websites in Sub-Saharan Africa (2017)A usability assessment of e-g…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)Self-efficacy mechanism in human agency. (1982)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Older Adults' Reasons for Using Technology while Aging in Place (2015)A Coefficient of Agreement for Nominal Scales (1960)Understanding Information Technology Usage: A Test of Competing Models (1995)Survey response rate levels and trends in organizational research (2008)Determinants of sustainability reporting: a review of results, trends, theory, and opportunities in an expanding field of research (2013)Green supply chain management: A review and bibliometric analysis (2015)Using Mixed-Methods Sequential Explanatory Design: From Theory to Practice (2005)Case study research: design and methods (2011)Exploring the credibility of online celebrities' Instagram profiles in influencing the purchase decisions of young female users (2016)Toward a Definition of Mixed Methods Research (2007)Bridging the Qualitative–Quantitative Divide: Guidelines for Conducting Mixed Methods Research in Information Systems1 (2013)A Concise Introduction to Mixed Methods Research (2021)The Strength of Weak Ties (1973)Diffusion of innovations. (2003)Qualitative Case Study Methodology: Study Design and Implementation for Novice Researchers (2015)Thematic Analysis (2017)Qualitative content analysis in nursing research: concepts, procedures and measures to achieve trustworthiness (2003)Using thematic analysis in psychology (2006)Document Analysis as a Qualitative Research Method (2009)The qualitative content analysis process (2008)
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References

  • 2003User Acceptance of Information Technology: Toward A Unified View144,945 cited
  • 2019Diffusion of Innovations 137,320 cited
  • 1994Research Design: Qualitative, Quantitative, and Mixed Methods Approaches35,275 cited
  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
  • 1990Qualitative evaluation and research methods24,203 cited
  • 2007Designing and Conducting Mixed Methods Research23,260 cited
  • 1990Qualitative evaluation and research methods17,943 cited
  • 2003Research Methods for Business Students17,197 cited
  • 2009Research Design: Qualitative, Quantitative, and Mixed Methods Approaches14,328 cited
  • 1991Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation9,145 cited
  • 2001Understanding Information Systems Continuance: An Expectation-Confirmation Model18,741 cited
  • 1990Qualitative evaluation and research methods, 2nd ed.8,420 cited
  • 2009Research design: Qualitative, quantitative, and mixed methods approaches, 3rd ed.6,298 cited
  • 2004E-S-QUAL3,962 cited
  • 2004Doing Research in the Real World3,879 cited

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  • 2000Measuring the Customer Experience in Online Environments: A Structural Modeling Approach3,196 cited
  • Cited by

    • 2021Challenges common service centers (CSCs) face in delivering e-government services in rural India100 cited
    • 2017A usability assessment of e-government websites in Sub-Saharan Africa95 cited
    • 2017IT-enhanced popular reports: Analyzing citizen preferences82 cited
    • 2022E-participation within the context of e-government initiatives: A comprehensive systematic review79 cited
    • 2022Exploring the stages of E-government development from public value perspective75 cited
    • 2022Examining the antecedents and outcomes of smart government usage: An integrated model70 cited
    • 2018Examining the impact of e-government service process on user satisfaction64 cited
    • 2019Nudging users into digital service solutions59 cited
    • 2022Information needs and seeking behaviors of Israeli citizens during the COVID-19 outbreak18 cited
    • 2024What drives older adults’ acceptance of virtual humans? A conjoint and latent class analysis on virtual exercise coach attributes for a community-based exercise program12 cited
    • 2019Collaboration of Development Actors in Realizing Mandiri Villages in Bongki Lengkese Village, East Sinjai District, Sinjai District4 cited