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ArticleHospital trust or doctor trust? A fuzzy analysis of trust in the health care setting

Sijing Zheng2017

Article2017

Hospital trust or doctor trust? A fuzzy analysis of trust in the health care setting

Sijing Zheng · Siu Fu Hui · Zhilin Yang

55 citations·0/0 files stored·Journal of Business Research

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Health, Technology, Consumer Behavior

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References

1994The Commitment-Trust Theory of Relationship Marketing 1985From Intentions to Actions: A Theory of Planned Behavior 1986Self-Reports in Organizational Research: Problems and Prospects 1995An Integrative Model Of Organizational Trust 1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity 1998Not So Different After All: A Cross-Discipline View Of Trust 1999Whence Consumer Loyalty?1997An Examination of the Nature of Trust in Buyer-Seller Relationships

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2019Optimal image mix cues and their impacts on consumers’ purchase intention 2021Using humanness and design aesthetics to choose the “best” type of trust: a study of mobile banking in France

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Year2017

Typearticle

Published2017-02-14

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations55

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.jbusres.2016.12.017

openalex_workW2589063399

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