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The impact of virtual mirroring on customer satisfaction · Study

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ArticleThe impact of virtual mirroring on customer satisfaction

Peter A. Gloor2017

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Articlegreen2017

The impact of virtual mirroring on customer satisfaction

Peter A. Gloor · Andrea Fronzetti Colladon · Gianni Giacomelli · Tejasvita Saran · Francesca Grippa

58 citations·0/0 files stored·Journal of Business Research

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Customer Service Quality and Loyalty Job Satisfaction and Organizational Behavior Team Dynamics and Performance

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References

1994The Commitment-Trust Theory of Relationship Marketing 1996Sensemaking in Organizations 2007The Power of Feedback 2002Becoming a Self-Regulated Learner: An Overview 1996The effects of feedback interventions on performance: A historical review, a meta-analysis, and a preliminary feedback intervention theory.1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden 2002Consumer Trust, Value, and Loyalty in Relational Exchanges 2011Customer Engagement

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Year2017

Typearticle

Published2017-02-20

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations58

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.jbusres.2017.02.010

openalex_workW2589710249

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