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The impact of virtual mirroring on customer satisfaction
16 references·9 citing·50 second hop
The impact of virtual mirroring on customer satisfaction (2017)The impact of virtual mirroring on custom…Sensemaking in Organizations: Taking Stock and Moving Forward (2014)Sensemaking in Organizations:…Sensemaking in Organizations: Taking Stock and Moving Forward (2013)Sensemaking in Organizations:…Customer Engagement (2011)Customer EngagementThe Power of Feedback (2007)The Power of FeedbackThe One Number You Need to Grow (2004)The One Number You Need to Gr…The one number you need to grow. (2003)The one number you need to gr…Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Trust, Value, and Lo…Becoming a Self-Regulated Learner: An Overview (2002)Becoming a Self-Regulated Lea…Customer-Employee Rapport in Service Relationships (2000)Customer-Employee Rapport in …The effects of feedback interventions on performance: A historical review, a meta-analysis, and a preliminary feedback intervention theory. (1996)The effects of feedback inter…Sensemaking in Organizations (1996)Sensemaking in OrganizationsThe Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer Satisfaction, Market…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…Selected Determinants of Consumer Satisfaction and Complaint Reports (1983)Selected Determinants of Cons…A theory of objective self awareness (1972)A theory of objective self aw…The language and social behavior of innovators (2022)The language and social behav…Digital Transformation for Improving Customer Experience (2022)Digital Transformation for Im…Customer mindset metrics: A systematic evaluation of the net promoter score (NPS) vs. alternative calculation methods (2022)Customer mindset metrics: A s…Are customer reviews just reviews? Hotel forecasting using sentiment analysis (2021)Are customer reviews just rev…From words to connections: Word use similarity as an honest signal conducive to employees’ digital communication (2020)From words to connections: Wo…A Platform for AI-Enabled Real-Time Feedback to Promote Digital Collaboration (2020)A Platform for AI-Enabled Rea…Mining social influence in science and vice-versa: A topic correlation approach (2019)Mining social influence in sc…Finding top performers through email patterns analysis (2019)Finding top performers throug…The mediating role of firm innovativeness in the relationship between knowledge sharing and customer satisfaction in SMEs (2018)The mediating role of firm in…Prospect Theory: An Analysis of Decision under Risk (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Prospect theory: An analysis of decision under risk (1988)E-S-QUAL (2004)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Quality, satisfaction and behavioral intentions (2000)Handbook of Industrial and Organizational Psychology. 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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1996Sensemaking in Organizations15,614 cited
  • 2007The Power of Feedback12,871 cited
  • 2002Becoming a Self-Regulated Learner: An Overview7,541 cited
  • 1996The effects of feedback interventions on performance: A historical review, a meta-analysis, and a preliminary feedback intervention theory.5,875 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,193 cited
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  • 1972A theory of objective self awareness2,633 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden2,306 cited
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  • 2003The one number you need to grow.1,683 cited
  • 1983Selected Determinants of Consumer Satisfaction and Complaint Reports1,466 cited
  • 2000Customer-Employee Rapport in Service Relationships1,150 cited
  • 2013

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Sensemaking in Organizations: Taking Stock and Moving Forward
972 cited

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  • 2020A Platform for AI-Enabled Real-Time Feedback to Promote Digital Collaboration80 cited
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  • 2018The mediating role of firm innovativeness in the relationship between knowledge sharing and customer satisfaction in SMEs44 cited
  • 2019Finding top performers through email patterns analysis39 cited
  • 2022Customer mindset metrics: A systematic evaluation of the net promoter score (NPS) vs. alternative calculation methods38 cited
  • 2019Mining social influence in science and vice-versa: A topic correlation approach18 cited
  • 2022Digital Transformation for Improving Customer Experience14 cited
  • 2022The language and social behavior of innovators13 cited
  • 2020From words to connections: Word use similarity as an honest signal conducive to employees’ digital communication11 cited