SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Effects of attentional dispersion, reason for waiting, and cue of time flow on the estimation of waiting time
11 references·0 citing·51 second hop
Effects of attentional dispersion, reason for waiting, and cue of time flow on the estimation of waiting time (2012)Effects of attentional dispersion, reason…Journal of Consumer Psychology (2009)Journal of Consumer PsychologyWaiting for the Web: How Screen Color Affects Time Perception (2004)Waiting for the Web: How Scre…Times, Theories and Practices in Social Psychology (2003)Times, Theories and Practices…Waiting for service: ten years of empirical research (1999)Waiting for service: ten year…Effects of waiting on the satisfaction with the service: Beyond objective time measures (1998)Effects of waiting on the sat…Your life on hold: the effect of telephone waiting time on customer perception (1997)Your life on hold: the effect…What to Tell Consumers in Waits of Different Lengths: An Integrative Model of Service Evaluation (1996)What to Tell Consumers in Wai…Psychological Time: The Case of Time and Consumer Behaviour (1996)Psychological Time: The Case …Managing perceptions of waiting times in service queues (1996)Managing perceptions of waiti…Waiting for Service: The Relationship between Delays and Evaluations of Service (1994)Waiting for Service: The Rela…Time management: Test of a process model. (1994)Time management: Test of a pr…A Theory of the Allocation of Time (1965)Advances in Consumer Research (1992)Queueing management and improving customer experience: empirical evidence regarding enjoyable queues (2016)The Temporal Dimension of Shopping Behavior (2021)Advances in Consumer Research (2025)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces (1997)Social psychology: handbook of basic principles (1997)Designing Effective Web Surveys (2008)Determinants of Perceived Web Site Interactivity (2008)Marketing in Computer-Mediated Environments: Research Synthesis and New Directions (2013)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Gap Analysis of Professional Service Quality (1989)Rethinking customer expectations of service quality: are call centers different? (2004)An examination of consumers’ cross-shopping behaviour (2008)Can online wait be managed? the effect of filler interfaces and presentation modes on perceived waiting time online (2012)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Framework for Relating Waiting Time and Customer Satisfaction in a Service Operation (1990)Waiting: integrating social and psychological perspectives in operations management (2000)OM Forum—Managing Customer Experiences: Perspectives on the Temporal Aspects of Service Encounters (2007)Research Methods for Managers (2012)Waiting for service at the checkout (2012)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The theory of planned behavior (1991)Flexible and compressed workweek schedules: A meta-analysis of their effects on work-related criteria. (1999)The Time Famine: Toward a Sociology of Work Time (1999)Planning for the future: A life management strategy for increasing control and life satisfaction in adulthood. (2001)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER. (2001)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services (2003)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience (1991)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)The effectiveness of direct response radio commercials (2000)The mediating effects of brand music and waiting time updates on customers' satisfaction with a telephone service when put on‐hold (2009)The Psychology of Queuing (2020)Whence Consumer Loyalty? (1999)Voices Unheard: The Psychology of Consumption in Poverty and Development (2006)Dimensions of Cruisers’ Experiences, Satisfaction, and Intention to Recommend (2009)Microfoundations of Organizational Paradox: The Problem Is How We Think about the Problem (2017)An approach to environmental psychology (1974)Understanding Attitudes and Predicting Social Behavior (1980)The impact of music on consumers' reactions to waiting for services (1997)Measurement of tourist satisfaction with restaurant services: A segment-based approach (2003)Behavior in operations management: Assessing recent findings and revisiting old assumptions (2006)Feeling and thinking: Preferences need no inferences. (1980)Consumer Perception and Evaluation of Waiting Time: A Field Experiment (2002)A perceptual mapping of online travel agencies and preference attributes (2006)Waiting time influence on the satisfaction‐loyalty relationship in services (2007)
this work references cited by second hop

References

  • 1994Waiting for Service: The Relationship between Delays and Evaluations of Service947 cited
  • 1994Time management: Test of a process model.600 cited
  • 1996What to Tell Consumers in Waits of Different Lengths: An Integrative Model of Service Evaluation470 cited
  • 2009Journal of Consumer Psychology435 cited
  • 2004Waiting for the Web: How Screen Color Affects Time Perception379 cited
  • 1998Effects of waiting on the satisfaction with the service: Beyond objective time measures344 cited
  • 1999Waiting for service: ten years of empirical research173 cited
  • 1996Managing perceptions of waiting times in service queues133 cited
  • 1996Psychological Time: The Case of Time and Consumer Behaviour59 cited
  • 1997Your life on hold: the effect of telephone waiting time on customer perception44 cited
  • 2003Times, Theories and Practices in Social Psychology34 cited

Cited by

No citing works inside the corpus for this window.

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work