References

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• 1998Toyota production system: beyond large-scale production4,524 cited
• 1995Total quality management as competitive advantage: A review and empirical study2,640 cited
• 2000The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance994 cited
• 2010Lean Six Sigma – getting better all the time713 cited
• 2002Key ingredients for the effective implementation of Six Sigma program707 cited
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• 2006Six sigma for service processes418 cited
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• 2008A Sense of Urgency294 cited
• 2012Lean Six Sigma for higher education institutions (HEIs)288 cited
• 2004Six Sigma in the UK service organisations: results from a pilot survey281 cited
• 2003