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Framework for alignment of service provider value drivers with client expectations in IT services outsourcing
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Framework for alignment of service provider value drivers with client expectations in IT services outsourcing (2017)Framework for alignment of service provid…External Control of Organizations: Resource Dependence Perspective (2011)External Control of Organizat…Firm resources and sustained competitive advantage (2004)Firm resources and sustained …The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)The Relational View: Cooperat…The cornerstones of competitive advantage: A resource‐based view (1993)The cornerstones of competiti…Strategic assets and organizational rent (1993)Strategic assets and organiza…Firm Resources and Sustained Competitive Advantage (1991)Firm Resources and Sustained …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…The economic institutions of capitalism firms, markets, relational contracting (1985)The economic institutions of …Case Study Research: Design and Methods (1984)Case Study Research: Design a…A resource‐based view of the firm (1984)A resource‐based view of the …The Economics of Organization: The Transaction Cost Approach (1981)The Economics of Organization…Power in organizations (1981)Power in organizationsThe External Control of Organizations: A Resource Dependence Perspective (1979)The External Control of Organ…A Conceptual Framework for the Design of Organizational Control Mechanisms (1979)A Conceptual Framework for th…Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Theory of the firm: Manageria…Markets and Hierarchies (1975)Markets and HierarchiesQuality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)The Theory of the Growth of the Firm (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Dynamic capabilities: what are they? (2000)The Theory of Economic Development (2003)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Value creation in E‐business (2001)The Uppsala internationalization process model revisited: From liability of foreignness to liability of outsidership (2009)Towards a Theory of Ecosystems (2018)Positioning: The Battle for Your Mind (1981)The Concept of Corporate Strategy (1987)Dynamic capabilities and strategic management (1997)The Nature of the Firm (1937)EFFICIENT CAPITAL MARKETS: A REVIEW OF THEORY AND EMPIRICAL WORK* (1970)The Pricing of Options and Corporate Liabilities (1973)Separation of Ownership and Control (1983)Corporate financing and investment decisions when firms have information that investors do not have (1984)An Integrative Model Of Organizational Trust (1995)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)Managing Legitimacy: Strategic and Institutional Approaches (1995)Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of Who and What Really Counts (1997)A Natural-Resource-Based View of the Firm (1995)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)Organizing and the Process of Sensemaking (2005)
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References

  • 1984Case Study Research: Design and Methods82,022 cited
  • 1976Theory of the firm: Managerial behavior, agency costs and ownership structure71,441 cited
  • 1991Firm Resources and Sustained Competitive Advantage52,460 cited
  • 2004Firm resources and sustained competitive advantage38,159 cited
  • 1984A resource‐based view of the firm26,093 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2011External Control of Organizations: Resource Dependence Perspective14,229 cited
  • 1998The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage12,416 cited
  • 1993The cornerstones of competitive advantage: A resource‐based view10,756 cited
  • 1979The External Control of Organizations: A Resource Dependence Perspective9,392 cited
  • 1975Markets and Hierarchies9,223 cited
  • 1993Strategic assets and organizational rent8,402 cited
  • 1985The economic institutions of capitalism firms, markets, relational contracting7,263 cited
  • 1981The Economics of Organization: The Transaction Cost Approach6,452 cited
  • 1979A Conceptual Framework for the Design of Organizational Control Mechanisms

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3,692 cited
  • 1981Power in organizations3,574 cited
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