An Examination of Employee Participation during New Technology Implementation

Abstract

The purpose of this study was to examine how end user perceptions of (1) their inputs into the implementation of a new technology, (2) their inputs into the design of a new technology, and (3) the information received about a new technology affected their perceptions of the technology. Fifteen end users involved with or affected by the introduction of a new document imaging system served as subjects. A survey questionnaire was used to collect all necessary data. Participation in the implementation of the system was related to positive perceptions of system characteristics and new technology effects on end user jobs. Participation in the implementation was also related to satisfaction with the new technology. Implications for organizations planning on implementing new technologies are discussed.

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