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The impact of corporate social responsibility on customer attitudes and retention—the moderating role of brand success indicators
16 references·12 citing·43 second hop
The impact of corporate social responsibility on customer attitudes and retention—the moderating role of brand success indicators (2017)The impact of corporate social responsibi…Creating Shared Value (2018)Creating Shared ValueThe Impact of Corporate Social Responsibility on Firm Value: The Role of Customer Awareness (2013)The Impact of Corporate Socia…Nuevos modelos de negocios en los mercados emergentes (2011)Nuevos modelos de negocios en…Does it Pay to Be Good...And Does it Matter? A Meta-Analysis of the Relationship between Corporate Social and Financial Performance (2011)Does it Pay to Be Good...And …The Sustainability Liability: Potential Negative Effects of Ethicality on Product Preference (2010)The Sustainability Liability:…Reaping relational rewards from corporate social responsibility: The role of competitive positioning (2007)Reaping relational rewards fr…The Effect of Corporate Social Responsibility (CSR) Activities on Companies With Bad Reputations (2006)The Effect of Corporate Socia…Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Corporate Social Responsibili…The Effect of Corporate Social Responsibility on Customer Donations to Corporate-Supported Nonprofits (2004)The Effect of Corporate Socia…Doing Better at Doing Good: When, Why, and How Consumers Respond to Corporate Social Initiatives (2004)Doing Better at Doing Good: W…Misery Loves Companies: Rethinking Social Initiatives by Business (2003)Misery Loves Companies: Rethi…Corporate Social and Financial Performance: A Meta-Analysis (2003)Corporate Social and Financia…Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility (2001)Does Doing Good Always Lead t…Accounting for common method variance in cross-sectional research designs. (2001)Accounting for common method …Measuring Brand Equity Across Products and Markets (1996)Measuring Brand Equity Across…A Meta-Analysis of Cronbach's Coefficient Alpha (1994)A Meta-Analysis of Cronbach's…Healthy foods, healthy sales? Cross-category effects of a loyalty program promoting sales of fruit and vegetables (2024)Healthy foods, healthy sales?…A meta-model of customer brand loyalty and its antecedents (2024)A meta-model of customer bran…Impact of Corporate Social Responsibility, Business Ethics and Corporate Reputation on the Retention of Users of Third-Sector Institutions (2023)Impact of Corporate Social Re…Reflections and predictions on effects of COVID-19 pandemic on retailing (2022)Reflections and predictions o…Assessing impact of consumer perceived CSR on consumer attitude and purchase behaviour in retail segment: a stakeholder theory perspective (2022)Assessing impact of consumer …Understanding CSR and Customer Loyalty: The Role of Customer Engagement (2021)Understanding CSR and Custome…The effects of green consumer empowerment in advertising on corporate evaluations and purchase intention: the case of organic food (2021)The effects of green consumer…The effect of international intrapreneurship on firm export performance with driving force of organizational factors (2021)The effect of international i…Multiple-dimensions of corporate social responsibility and global brand value: a stakeholder theory perspective (2021)Multiple-dimensions of corpor…Corporate social responsibility for women's empowerment: a study on Nigerian banks (2021)Corporate social responsibili…Sustainability Claims and Perceived Product Quality: The Moderating Role of Brand CSR (2020)Sustainability Claims and Per…Corporate social responsibility and idiosyncratic risk in the restaurant industry: does brand diversification matter? 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References

  • 2001Accounting for common method variance in cross-sectional research designs.8,464 cited
  • 2003Corporate Social and Financial Performance: A Meta-Analysis7,627 cited
  • 2003Misery Loves Companies: Rethinking Social Initiatives by Business5,126 cited
  • 2001Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility4,659 cited
  • 2018Creating Shared Value3,907 cited
  • 1996Measuring Brand Equity Across Products and Markets3,591 cited
  • 2006Corporate Social Responsibility, Customer Satisfaction, and Market Value3,436 cited
  • 1994A Meta-Analysis of Cronbach's Coefficient Alpha3,020 cited
  • 2013The Impact of Corporate Social Responsibility on Firm Value: The Role of Customer Awareness2,531 cited
  • 2004Doing Better at Doing Good: When, Why, and How Consumers Respond to Corporate Social Initiatives2,319 cited
  • 2011Nuevos modelos de negocios en los mercados emergentes1,905 cited
  • 2004The Effect of Corporate Social Responsibility on Customer Donations to Corporate-Supported Nonprofits1,590 cited
  • 2011Does it Pay to Be Good...And Does it Matter? A Meta-Analysis of the Relationship between Corporate Social and Financial Performance1,395 cited
  • 2006The Effect of Corporate Social Responsibility (CSR) Activities on Companies With Bad Reputations1,360 cited

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  • 2007Reaping relational rewards from corporate social responsibility: The role of competitive positioning1,295 cited
  • 2010The Sustainability Liability: Potential Negative Effects of Ethicality on Product Preference1,199 cited
  • Cited by

    • 2022Reflections and predictions on effects of COVID-19 pandemic on retailing73 cited
    • 2021Corporate social responsibility for women's empowerment: a study on Nigerian banks67 cited
    • 2022Assessing impact of consumer perceived CSR on consumer attitude and purchase behaviour in retail segment: a stakeholder theory perspective47 cited
    • 2023Impact of Corporate Social Responsibility, Business Ethics and Corporate Reputation on the Retention of Users of Third-Sector Institutions45 cited
    • 2020Corporate social responsibility and idiosyncratic risk in the restaurant industry: does brand diversification matter?42 cited
    • 2021The effect of international intrapreneurship on firm export performance with driving force of organizational factors41 cited
    • 2021Multiple-dimensions of corporate social responsibility and global brand value: a stakeholder theory perspective37 cited
    • 2024A meta-model of customer brand loyalty and its antecedents29 cited
    • 2021Understanding CSR and Customer Loyalty: The Role of Customer Engagement27 cited
    • 2020Sustainability Claims and Perceived Product Quality: The Moderating Role of Brand CSR23 cited
    • 2021The effects of green consumer empowerment in advertising on corporate evaluations and purchase intention: the case of organic food22 cited
    • 2024Healthy foods, healthy sales? Cross-category effects of a loyalty program promoting sales of fruit and vegetables18 cited