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THE FLEXIBILITY OF LOGISTICS SERVICE PROVIDERS AND ITS IMPACT ON CUSTOMER LOYALTY: AN EMPIRICAL STUDY
16 references·16 citing·36 second hopsampled
THE FLEXIBILITY OF LOGISTICS SERVICE PROVIDERS AND ITS IMPACT ON CUSTOMER LOYALTY: AN EMPIRICAL STUDY (2011)THE FLEXIBILITY OF LOGISTICS SERVICE PROV…\nThe use of partial least squares path modeling in international marketing (2009)\nThe use of partial least sq…Firm resources and sustained competitive advantage (2004)Firm resources and sustained …Resource-based theories of competitive advantage: A ten-year retrospective on the resource-based view (2001)Resource-based theories of co…Use of partial least squares (PLS) in strategic management research: a review of four recent studies (1999)Use of partial least squares …Modern Methods for Business Research (1998)Modern Methods for Business R…Toward a knowledge‐based theory of the firm (1996)Toward a knowledge‐based theo…Prospering in Dynamically-Competitive Environments: Organizational Capability as Knowledge Integration (1996)Prospering in Dynamically-Com…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Strategic assets and organizational rent (1993)Strategic assets and organiza…The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation (1991)The Resource-Based Theory of …Firm Resources and Sustained Competitive Advantage (1991)Firm Resources and Sustained …A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)A Model of Distributor Firm a…A resource‐based view of the firm (1984)A resource‐based view of the …Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory (1982)Two Structural Equation Model…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Service supply chain: from bibliometric analysis to content analysis, current research trends and future research directions (2020)Service supply chain: from bi…Operations management research grounded in the resource-based view: A meta-analysis (2020)Operations management researc…RESEARCH IN LOGISTICS SERVICE QUALITY: A SYSTEMATIC LITERATURE REVIEW (2019)RESEARCH IN LOGISTICS SERVICE…Buyer-supplier relational strength and buying firm's marketing capability: An outside-in perspective (2019)Buyer-supplier relational str…Middle-range theorizing on logistics customer service (2018)Middle-range theorizing on lo…Logistics resources, capabilities and operational performance (2018)Logistics resources, capabili…How logistics performance is affected by supply chain relationships (2018)How logistics performance is …Supply chain flexibility (2017)Supply chain flexibilityBuilding manufacturing flexibility with strategic suppliers and contingent effect of product dynamism on customer satisfaction (2017)Building manufacturing flexib…Fits and misfits of supply chain flexibility to environmental uncertainty (2016)Fits and misfits of supply ch…Effective logistics alliance design and management (2016)Effective logistics alliance …Curbing opportunism in logistics outsourcing relationships: The role of relational norms and contract (2016)Curbing opportunism in logist…Logistics flexibility: a systematic review (2015)Logistics flexibility: a syst…A novel technique for evaluating and selecting logistics service providers based on the logistics resource view (2015)A novel technique for evaluat…A Meta‐Analysis of Logistics Customer Service (2013)A Meta‐Analysis of Logistics …The Roles of Procedural and Distributive Justice in Logistics Outsourcing Relationships (2012)The Roles of Procedural and D…The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)The Competitive Advantage of Nations (1990)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)The Core Competence of the Corporation (2006)Dimensionalizing Cultures: The Hofstede Model in Context (2011)The cornerstones of competitive advantage: A resource‐based view (1993)The Theory of the Growth of the Firm (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Dynamic capabilities: what are they? (2000)The Theory of Economic Development (2003)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Prospect Theory: An Analysis of Decision under Risk (1979)Dynamic capabilities and strategic management (1997)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Positioning: The Battle for Your Mind (1981)The Concept of Corporate Strategy (1987)The Nature of the Firm (1937)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Absorptive Capacity: A Review, Reconceptualization, and Extension (2002)Coefficient Alpha and the Internal Structure of Tests (1951)Structural Equations with Latent Variables. (1991)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Asset Stock Accumulation and Sustainability of Competitive Advantage (1989)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)An assessment of survey research in POM: from constructs to theory (1998)Comparing Response Rates from Web and Mail Surveys: A Meta-Analysis (2008)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1991Firm Resources and Sustained Competitive Advantage48,209 cited
  • 2004Firm resources and sustained competitive advantage38,157 cited
  • 1984A resource‐based view of the firm25,618 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1996Toward a knowledge‐based theory of the firm16,143 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
  • 2009\nThe use of partial least squares path modeling in international marketing11,331 cited
  • 1991The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation9,697 cited
  • 1993Strategic assets and organizational rent8,402 cited
  • 1999Use of partial least squares (PLS) in strategic management research: a review of four recent studies7,307 cited
  • 1998Modern Methods for Business Research6,534 cited
  • 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
  • 1996Prospering in Dynamically-Competitive Environments: Organizational Capability as Knowledge Integration5,641 cited
  • 2001Resource-based theories of competitive advantage: A ten-year retrospective on the resource-based view

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3,938 cited
  • 1982Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory3,367 cited
  • Cited by

    • 2020Operations management research grounded in the resource-based view: A meta-analysis133 cited
    • 2016Curbing opportunism in logistics outsourcing relationships: The role of relational norms and contract85 cited
    • 2018How logistics performance is affected by supply chain relationships85 cited
    • 2015A novel technique for evaluating and selecting logistics service providers based on the logistics resource view80 cited
    • 2012The Roles of Procedural and Distributive Justice in Logistics Outsourcing Relationships76 cited
    • 2017Supply chain flexibility74 cited
    • 2020Service supply chain: from bibliometric analysis to content analysis, current research trends and future research directions68 cited
    • 2018Middle-range theorizing on logistics customer service68 cited
    • 2019RESEARCH IN LOGISTICS SERVICE QUALITY: A SYSTEMATIC LITERATURE REVIEW67 cited
    • 2015Logistics flexibility: a systematic review55 cited
    • 2017Building manufacturing flexibility with strategic suppliers and contingent effect of product dynamism on customer satisfaction55 cited
    • 2013A Meta‐Analysis of Logistics Customer Service54 cited
    • 2019Buyer-supplier relational strength and buying firm's marketing capability: An outside-in perspective53 cited
    • 2018Logistics resources, capabilities and operational performance49 cited
    • 2016Fits and misfits of supply chain flexibility to environmental uncertainty48 cited
    • 2016Effective logistics alliance design and management47 cited