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Quality Management in Higher Education: Review and Perspectives
16 references·0 citing·47 second hopsampled
Quality Management in Higher Education: Review and Perspectives (2017)Quality Management in Higher Education: R…Trends in quality management research in higher education institutions (2016)Trends in quality management …Total Quality Management in Saudi Higher Education (2016)Total Quality Management in S…Measuring service quality in higher education (2016)Measuring service quality in …A Lean Six Sigma program in higher education (2015)A Lean Six Sigma program in h…Total Quality Management in Higher Education: A Review (2014)Total Quality Management in H…Measuring Service Quality In Higher Education: A South African Case Study (2014)Measuring Service Quality In …The Need of Total Quality Management in Higher Education (2013)The Need of Total Quality Man…Critical Success Factors of Total Quality Management Implementation In Higher Education Institution: A Review (2012)Critical Success Factors of T…A model for total quality management in higher education (2011)A model for total quality man…Implementation of Total Quality Management in Higher Education (2010)Implementation of Total Quali…Evaluation of the factors that determine quality in higher education: an empirical study (2010)Evaluation of the factors tha…SERVICE QUALITY ASSESSMENT IN A GREEK HIGHER EDUCATION INSTITUTE (2008)SERVICE QUALITY ASSESSMENT IN…Quality Management Practice in Higher Education - What Quality Are We Actually Enhancing? (2008)Quality Management Practice i…Integration: is it the key to effective implementation of the EFQM Excellence Model? (2008)Integration: is it the key to…Measuring service quality in higher education: three instruments compared (2006)Measuring service quality in …Identification of the Critical Factors of TQM* (1996)Identification of the Critica…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: THE MODERATING ROLE OF GENDER / APTARNAVIMO KOKYBĖ, VARTOTOJŲ PASITENKINIMAS IR LOJALUMAS VARTOTOJŲ LYTIES ATŽVILGIU (2011)How do management students perceive the quality of education in public institutions? (2012)A scale to measure sustainable campus services in higher education: “Sustainable Service Quality” (2019)Competing on the Eight Dimensions of Quality (1987)Learning to Teach in Higher Education (1992)Learning to Teach in Higher Education (2003)Twenty years of research on total quality management in Higher Education: A systematic literature review (2019)Accreditation and ranking of higher education institutions (HEIs): review, observations and recommendations for the Indian higher education system (2021)The analytic hierarchy process : planning, priority setting, resource allocation (1980)Higher education quality assessment model: towards achieving educational quality standard (2015)Effect of student perceived service quality on student satisfaction, loyalty and motivation in Indian universities (2016)Evaluating service quality and performance of higher education institutions: a systematic review and a post-COVID-19 outlook (2021)What is total quality control the japanese way (1985)An Instrument for Measuring the Critical Factors of Quality Management (1989)A framework for quality management research and an associated measurement instrument (1994)Relationships between implementation of TQM, JIT, and TPM and manufacturing performance (2001)Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: An empirical study (2006)Firm's resilience to supply chain disruptions: Scale development and empirical examination (2014)Assessing Construct Validity in Organizational Research (1991)Focus Groups as Qualitative Research (1997)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)The relationship between soft and hard quality management practices, innovation and organizational performance in higher education (2020)The Degree of Implementation of Total Quality Management in Universities and Its Relationship to the Level of Community Service from the Perspectives of Faculty Members (2023)Alternative Ways of Assessing Model Fit (1992)Students' perceptions of service quality in higher education (2009)An analysis of customer satisfaction in a higher education context (2010)The Internationalization of Higher Education: Motivations and Realities (2007)The evolving theory of quality management: The role of Six Sigma (2008)Lean Six Sigma – getting better all the time (2010)Lean Six Sigma with environmental focus: review and framework (2017)Systematic review of Lean and Six Sigma approaches in higher education (2018)Critical review of literature on Lean Six Sigma methodology (2021)TQM in higher education ‐ a review (1997)Conceptualizing total quality management in higher education (2004)Critical issues for TQM implementation in higher education (2004)Quality management of higher education: Innovation approach from perspectives of institutionalism. An exploratory literature review (2020)The Structure of Scientific Revolutions (1963)Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review (2003)Quality Assurance at Hotel Management Tertiary Institutions in Australia: An Insight Into Factors Behind Domestic and International Student Satisfaction (2018)Quality in higher education institutions: insights from the literature (2018)Assessing service quality in tertiary Education using adapted SERVQUAL scale (2023)In search of quality: measuring Higher Education Service Quality (HiEduQual) (2017)Higher education service quality, student satisfaction and loyalty (2019)HEISQUAL: A modern approach to measure service quality in higher education institutions (2020)
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References

  • 1996Identification of the Critical Factors of TQM*1,023 cited
  • 2010Evaluation of the factors that determine quality in higher education: an empirical study410 cited
  • 2016Measuring service quality in higher education237 cited
  • 2006Measuring service quality in higher education: three instruments compared196 cited
  • 2008Quality Management Practice in Higher Education - What Quality Are We Actually Enhancing?186 cited
  • 2011A model for total quality management in higher education125 cited
  • 2015A Lean Six Sigma program in higher education123 cited
  • 2008SERVICE QUALITY ASSESSMENT IN A GREEK HIGHER EDUCATION INSTITUTE116 cited
  • 2010Implementation of Total Quality Management in Higher Education105 cited
  • 2016Trends in quality management research in higher education institutions87 cited
  • 2008Integration: is it the key to effective implementation of the EFQM Excellence Model?73 cited
  • 2012Critical Success Factors of Total Quality Management Implementation In Higher Education Institution: A Review63 cited
  • 2014Measuring Service Quality In Higher Education: A South African Case Study59 cited
  • 2014Total Quality Management in Higher Education: A Review55 cited
  • 2016Total Quality Management in Saudi Higher Education

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47 cited
  • 2013The Need of Total Quality Management in Higher Education44 cited
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