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Hospitality service climate, employee service orientation, career aspiration and performance: A moderated mediation model
16 references·12 citing·51 second hop
Hospitality service climate, employee service orientation, career aspiration and performance: A moderated mediation model (2017)Hospitality service climate, employee ser…Organizational Climate and Culture (2016)Organizational Climate and Cu…Winning the Service Game (2010)Winning the Service GameServant leadership, procedural justice climate, service climate, employee attitudes, and organizational citizenship behavior: A cross-level investigation. (2010)Servant leadership, procedura…Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate. (2005)Linking Organizational Resour…Ethical leadership: A social learning perspective for construct development and testing (2005)Ethical leadership: A social …Understanding HRM-Firm Performance Linkages: The Role of the "Strength" of the HRM System (2004)Understanding HRM-Firm Perfor…A MULTILEVEL INVESTIGATION OF FACTORS INFLUENCING EMPLOYEE SERVICE PERFORMANCE AND CUSTOMER OUTCOMES. (2004)A MULTILEVEL INVESTIGATION OF…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings (2002)The Customer Orientation of S…Handbook of organizational culture and climate (2000)Handbook of organizational cu…Linking service climate and customer perceptions of service quality: Tests of a causal model. (1998)Linking service climate and c…A new look at psychological climate and its relationship to job involvement, effort, and performance. (1996)A new look at psychological c…Toward a Unifying Social Cognitive Theory of Career and Academic Interest, Choice, and Performance (1994)Toward a Unifying Social Cogn…Lack of method variance in self-reported affect and perceptions at work: Reality or artifact? (1989)Lack of method variance in se…Social Learning Theory. (1978)Social Learning Theory.Organizational climate: A review of theory and research. (1974)Organizational climate: A rev…Exploring generational diversity and aspirations in Assam’s MSME sector: A contemporary study of a tier-two city (2025)Exploring generational divers…Value-Based Selling Capability: Antecedents and Implications for B2B Sales Performance (2023)Value-Based Selling Capabilit…The effect of employee recognition on restaurant employees’ job embeddedness, knowledge sharing and service orientation: abusive supervision as a moderator (2023)The effect of employee recogn…The mediating effect of self-efficacy on career aspiration and organizational support with subjective career success among Malaysian women managers during the Covid-19 pandemic (2022)The mediating effect of self-…The Impact of Employees’ Perceived Customer Citizenship Behaviors on Organizational Citizenship Behaviors: The Mediating Roles of Employee Customer-orientation Attitude (2022)The Impact of Employees’ Perc…Linking team learning climate to service performance: The role of individual- and team-level adaptive behaviors in travel services (2022)Linking team learning climate…How Does Service Climate Influence Hotel Employees’ Brand Citizenship Behavior? A Social Exchange and Social Identity Perspective (2021)How Does Service Climate Infl…Employee engagement in brand value co-creation: An empirical study of Vietnamese boutique hotels (2021)Employee engagement in brand …Emotional intelligence and job performance in the hospitality industry: a meta-analytic review (2021)Emotional intelligence and jo…“Actions speak louder than words”: an impact of service recovery antecedents on customer delight in quick-service restaurants (2021)“Actions speak louder than wo…Impact of employees’ job control perceptions on their work-related responses in the hospitality industry (2019)Impact of employees’ job cont…The better I feel, the better I can do: The role of leaders’ positive affective presence (2018)The better I feel, the better…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Measurement of human service staff satisfaction: Development of the Job Satisfaction Survey (1985)Self-Reports in Organizational Research: Problems and Prospects (1986)CONDUCTING INTERORGANIZATIONAL RESEARCH USING KEY INFORMANTS. 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this work references cited by second hop

References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1978Social Learning Theory.25,426 cited
  • 1994Toward a Unifying Social Cognitive Theory of Career and Academic Interest, Choice, and Performance7,703 cited
  • 2005Ethical leadership: A social learning perspective for construct development and testing5,427 cited
  • 2004Understanding HRM-Firm Performance Linkages: The Role of the "Strength" of the HRM System2,992 cited
  • 2005Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate.2,274 cited
  • 2016Organizational Climate and Culture2,034 cited
  • 1998Linking service climate and customer perceptions of service quality: Tests of a causal model.1,716 cited
  • 1989Lack of method variance in self-reported affect and perceptions at work: Reality or artifact?1,609 cited
  • 1996A new look at psychological climate and its relationship to job involvement, effort, and performance.1,460 cited
  • 2004A MULTILEVEL INVESTIGATION OF FACTORS INFLUENCING EMPLOYEE SERVICE PERFORMANCE AND CUSTOMER OUTCOMES.1,185 cited
  • 2002The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings1,092 cited
  • 1974Organizational climate: A review of theory and research.1,089 cited

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2010
Servant leadership, procedural justice climate, service climate, employee attitudes, and organizational citizenship behavior: A cross-level investigation.
938 cited
  • 2000Handbook of organizational culture and climate871 cited
  • 2010Winning the Service Game859 cited
  • Cited by

    • 2021Emotional intelligence and job performance in the hospitality industry: a meta-analytic review69 cited
    • 2021Employee engagement in brand value co-creation: An empirical study of Vietnamese boutique hotels43 cited
    • 2021How Does Service Climate Influence Hotel Employees’ Brand Citizenship Behavior? A Social Exchange and Social Identity Perspective38 cited
    • 2019Impact of employees’ job control perceptions on their work-related responses in the hospitality industry31 cited
    • 2023The effect of employee recognition on restaurant employees’ job embeddedness, knowledge sharing and service orientation: abusive supervision as a moderator28 cited
    • 2018The better I feel, the better I can do: The role of leaders’ positive affective presence27 cited
    • 2021“Actions speak louder than words”: an impact of service recovery antecedents on customer delight in quick-service restaurants26 cited
    • 2023Value-Based Selling Capability: Antecedents and Implications for B2B Sales Performance23 cited
    • 2022The Impact of Employees’ Perceived Customer Citizenship Behaviors on Organizational Citizenship Behaviors: The Mediating Roles of Employee Customer-orientation Attitude22 cited
    • 2022Linking team learning climate to service performance: The role of individual- and team-level adaptive behaviors in travel services21 cited
    • 2022The mediating effect of self-efficacy on career aspiration and organizational support with subjective career success among Malaysian women managers during the Covid-19 pandemic14 cited
    • 2025Exploring generational diversity and aspirations in Assam’s MSME sector: A contemporary study of a tier-two city0 cited