Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

The impact of the logistics management in customer satisfaction

10 references·2 citing·50 second hop

FromToDepth

this work references cited by second hop

References

2007Qualitative Data Analysis with NVivo2,523 cited
1999Measuring supply chain performance2,328 cited
2003A framework for supply chain performance measurement2,193 cited
2001Performance measures and metrics in a supply chain environment2,027 cited
2011Operations Research for green logistics – An overview of aspects, issues, contributions and challenges985 cited
2005Logistics flexibility and its impact on customer satisfaction214 cited
2017Knowledge strategy planning: an integrated approach to manage uncertainty, turbulence, and dynamics209 cited
2011Evaluating reverse logistics programs: a suggested process formalization105 cited
1995THE CUSTOMER SATISFACTION/LOGISTICS INTERFACE.78 cited
2012Identifying the Key Drivers of Customer Satisfaction and Repurchase Intentions: An Empirical Investigation of Japanese B2B Services33 cited

Cited by

2023A social media analytics-based approach to customer-centric reverse logistics management of electronic devices: A case study on notebooks31 cited
2021The Importance of Logistics Efficiency on Customer Satisfaction24 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work