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THE CUSTOMER SATISFACTION/LOGISTICS INTERFACE. · Study

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ArticleTHE CUSTOMER SATISFACTION/LOGISTICS INTERFACE.

Dhruv Grewal1995

Article1995

THE CUSTOMER SATISFACTION/LOGISTICS INTERFACE.

78 citations·0/0 files stored·Journal of Business Logistics

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Customer Service Quality and Loyalty Quality and Supply Management Logistics and Transportation Systems

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References

1987Developing Buyer-Seller Relationships 1992A National Customer Satisfaction Barometer: The Swedish Experience 1990Zero defections: quality comes to services.1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden 1982An Investigation into the Determinants of Customer Satisfaction 1993Customer satisfaction, customer retention, and market share 1993The Voice of the Customer 1983Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study

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2001Logistics Service Quality as a Segment-Customized Process 2008An empirical study of online shopping customer satisfaction in China: a holistic perspective 2018Logistic service quality as a mediator between logistics capabilities and customer satisfaction 2008Business customers' satisfaction: What happens when suppliers downsize?2021Customer Behavioral Reactions to Negative Experiences during the Product Return 2020Trust in Courier Services and Its Antecedents as a Determinant of Perceived Service Quality and Future Intention to Use Courier Service

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1994Customer Satisfaction, Market Share, and Profitability: Findings From Swedenchapter · 8 shared references 2005Der Zusammenhang zwischen Kundenzufriedenheit und Kundenbindungchapter · 7 shared references 2003Consumer satisfaction index: new practice and findingsarticle · 7 shared references 2002THE CUSTOMER'S PATH TO LOYALTY: A PARTIAL TEST OF THE RELATIONSHIPS OF PRIOR EXPERIENCE, JUSTICE, AND CUSTOMER SATISFACTIONthesis · 7 shared references 2009Economic influences on perceived value, quality expectations and customer satisfactionarticle · 7 shared references 2009Voyage of marketing thought from a barter system to a customer centric onearticle · 7 shared references

Details

Year1995

Typearticle

Published1995-01-01

VenueJournal of Business Logistics

ISSN-L0735-3766

Languageen

Citations78

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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openalex_workW1506407642

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2007A new look at logistics business performance: intellectual capital perspective