SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
THE CUSTOMER SATISFACTION/LOGISTICS INTERFACE.
15 references·16 citing·41 second hop
THE CUSTOMER SATISFACTION/LOGISTICS INTERFACE. (1995)THE CUSTOMER SATISFACTION/LOGISTICS INTER…UNDERSTANDING SHIPPER-CARRIER AND SHIPPER-WAREHOUSER RELATIONSHIPS: PARTNERSHIPS REVISITED / (1994)UNDERSTANDING SHIPPER-CARRIER…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…The Voice of the Customer (1993)The Voice of the CustomerCustomer satisfaction, customer retention, and market share (1993)Customer satisfaction, custom…An Analysis of the Market Share-Profitability Relationship (1993)An Analysis of the Market Sha…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Zero defections: quality comes to services. (1990)Zero defections: quality come…Managing quality: the strategic and competitive edge (1989)Managing quality: the strateg…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…A Propositional Inventory for New Diffusion Research (1985)A Propositional Inventory for…Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study (1983)Negative Word-of-Mouth by Dis…A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process (1983)A Longitudinal Assessment of …An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance (1973)Consumer Dissatisfaction: The…An Experimental Study of Customer Effort, Expectation, and Satisfaction (1965)An Experimental Study of Cust…The Importance of Logistics Efficiency on Customer Satisfaction (2021)The Importance of Logistics E…Customer Behavioral Reactions to Negative Experiences during the Product Return (2021)Customer Behavioral Reactions…Trust in Courier Services and Its Antecedents as a Determinant of Perceived Service Quality and Future Intention to Use Courier Service (2020)Trust in Courier Services and…Logistic service quality as a mediator between logistics capabilities and customer satisfaction (2018)Logistic service quality as a…The impact of the logistics management in customer satisfaction (2017)The impact of the logistics m…Examining Market Information and Brand Equity Through Resource‐Advantage Theory: A Carrier Perspective (2012)Examining Market Information …Business customers' satisfaction: What happens when suppliers downsize? (2008)Business customers' satisfact…An empirical study of online shopping customer satisfaction in China: a holistic perspective (2008)An empirical study of online …Functional/dysfunctional supply chain exchanges (2007)Functional/dysfunctional supp…Exploratory study of logistics service quality scale based on online shopping malls (2007)Exploratory study of logistic…A new look at logistics business performance: intellectual capital perspective (2007)A new look at logistics busin…The Role of Logistics Service Quality in Creating Customer Loyalty (2006)The Role of Logistics Service…Supply chain replenishment: before‐and‐after EDI implementation (2006)Supply chain replenishment: b…An Examination of the Logistics Leverage Process: Implications for Marketing Strategy and Competitive Advantage (2004)An Examination of the Logisti…A Study of the Value and Impact of Electronic Commerce: Electronic Versus Traditional Replenishment in Supply Chains (2002)A Study of the Value and Impa…Logistics Service Quality as a Segment-Customized Process (2001)Logistics Service Quality as …Exchange and Power in Social Life. (1965)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Commitment-Trust Theory of Relationship Marketing (1994)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Exchange and Power in Social Life (2017)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Quality, satisfaction and behavioral intentions (2000)Brand Loyalty: Measurement and Management (1978)Product/Consumption-Based Affective Responses and Postpurchase Processes (1987)Using Online Conversations to Study Word-of-Mouth Communication (2004)Advances in Consumer Research (2025)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)\nThe use of partial least squares path modeling in international marketing (2009)A study of normative and informational social influences upon individual judgment. (1955)The Strength of Weak Ties (1973)A New Product Growth Model for Consumer Durables (1976)New Product Diffusion Models in Marketing: A Review and Directions for Research (1991)Strategic Orientation of the Firm and New Product Performance (1997)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)Discrete Choice Analysis: Theory and Application to Travel Demand (1987)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Customer value: The next source for competitive advantage (1997)THE PSYCHOLOGY OF PERSONAL CONSTRUCTS (2010)A Theory of Cognitive Dissonance (1957)Explorations in cognitive dissonance. (1962)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)A Theory of Cognitive Dissonance (2017)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)
this work references cited by second hop

References

  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,704 cited
  • 1990Zero defections: quality comes to services.5,435 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,572 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction3,441 cited
  • 1993Customer satisfaction, customer retention, and market share2,151 cited
  • 1993The Voice of the Customer1,969 cited
  • 1983Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study1,808 cited
  • 1985A Propositional Inventory for New Diffusion Research1,209 cited
  • 1965An Experimental Study of Customer Effort, Expectation, and Satisfaction1,194 cited
  • 1989Managing quality: the strategic and competitive edge1,087 cited
  • 1973Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance1,075 cited
  • 1983A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process931 cited
  • 1993An Analysis of the Market Share-Profitability Relationship504 cited
  • 1994UNDERSTANDING SHIPPER-CARRIER AND SHIPPER-WAREHOUSER RELATIONSHIPS: PARTNERSHIPS REVISITED /

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

77 cited

Cited by

  • 2001Logistics Service Quality as a Segment-Customized Process1,058 cited
  • 2008An empirical study of online shopping customer satisfaction in China: a holistic perspective382 cited
  • 2018Logistic service quality as a mediator between logistics capabilities and customer satisfaction77 cited
  • 2008Business customers' satisfaction: What happens when suppliers downsize?72 cited
  • 2021Customer Behavioral Reactions to Negative Experiences during the Product Return55 cited
  • 2020Trust in Courier Services and Its Antecedents as a Determinant of Perceived Service Quality and Future Intention to Use Courier Service53 cited
  • 2012Examining Market Information and Brand Equity Through Resource‐Advantage Theory: A Carrier Perspective46 cited
  • 2007A new look at logistics business performance: intellectual capital perspective45 cited
  • 2007Exploratory study of logistics service quality scale based on online shopping malls44 cited
  • 2006Supply chain replenishment: before‐and‐after EDI implementation33 cited
  • 2017The impact of the logistics management in customer satisfaction28 cited
  • 2006The Role of Logistics Service Quality in Creating Customer Loyalty26 cited
  • 2007Functional/dysfunctional supply chain exchanges24 cited
  • 2021The Importance of Logistics Efficiency on Customer Satisfaction24 cited
  • 2002A Study of the Value and Impact of Electronic Commerce: Electronic Versus Traditional Replenishment in Supply Chains23 cited
  • 2004An Examination of the Logistics Leverage Process: Implications for Marketing Strategy and Competitive Advantage22 cited