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Service quality implementation in shaping sustainable banking operating system
16 references·0 citing·45 second hop
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1984Designing services that deliver1,272 cited
  • 2008Corporate Social Responsibility in the International Banking Industry566 cited
  • 2004Bringing the environment into bank lending: implications for environmental reporting479 cited
  • 2009Sustainable Human Resource Management374 cited
  • 2008Incorporating sustainability criteria into credit risk management301 cited
  • 1999The Changing Environment of Banks188 cited
  • 2006Empirical analysis of the integration of environmental risks into the credit risk management process of European banks174 cited
  • 2014Sustainable HRM: Bridging theory and practice through the ‘Respect Openness Continuity (ROC)’-model157 cited
  • 2011Social Banks and the Future of Sustainable Finance142 cited
  • 2011Corporate social responsibility in the international insurance industry91 cited
  • 2016Ethical banking in practice: a closer look at the Co-operative Bank UK PLC51 cited
  • 2018Development of Sustainability and Green Banking Regulations Existing Codes and Practices46 cited
  • 2010Social Banking and Social Finance36 cited
  • 2014Sustainable Value Creation in Commercial Banks During Financial Crisis

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32 cited
  • 2013Sustainability as service29 cited
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