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A Knowledge-Based Framework for Service Management
16 references·0 citing·40 second hop
A Knowledge-Based Framework for Service Management (2017)A Knowledge-Based Framework for Service M…MIS Quarterly Executive (2018)MIS Quarterly ExecutiveQualitative inquiry & research design : choosing among five approaches (2013)Qualitative inquiry & researc…Case study research: design and methods (2011)Case study research: design a…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…Managing the co-creation of value (2007)Managing the co-creation of v…Managing the transition from products to services (2003)Managing the transition from …Social Capital: Prospects for a New Concept (2002)Social Capital: Prospects for…Knowing in Practice: Enacting a Collective Capability in Distributed Organizing (2002)Knowing in Practice: Enacting…Technology Infusion in Service Encounters (2000)Technology Infusion in Servic…Handbook of qualitative research (1999)Handbook of qualitative resea…Innovation in services (1997)Innovation in servicesToward a knowledge‐based theory of the firm (1996)Toward a knowledge‐based theo…Making knowledge the basis of a dynamic theory of the firm (1996)Making knowledge the basis of…The Knowledge-Creating Company (1995)The Knowledge-Creating CompanyInterpretive case studies in IS research: nature and method (1995)Interpretive case studies in …Knowledge of the Firm, Combinative Capabilities, and the Replication of Technology (1992)Knowledge of the Firm, Combin…The Structure of Scientific Revolutions (1963)Firm Resources and Sustained Competitive Advantage (1991)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)Absorptive Capacity: A Review, Reconceptualization, and Extension (2002)Firm resources and sustained competitive advantage (2004)THE DISCOVERY OF GROUNDED THEORY: STRATEGIES FOR QUALITATIVE RESEARCH. By Barney G. Glaser and Anselm L. Strauss. Chicago: Aldine Publishing Company, 1967. 271 pp. $6.75 (1968)Case Study Research: Design and Methods (1984)Doing interpretive research (2006)The Nature of Theory in Information Systems1 (2006)The Interpretation of Cultures (2017)The reflective practitioner: How professionals think in action (1984)The Reflective Practitioner: How Professionals Think in Action (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Service-dominant logic: continuing the evolution (2007)Customer Engagement (2011)Institutions and axioms: an extension and update of service-dominant logic (2015)The Strength of Weak Ties (1973)Economic Action and Social Structure: The Problem of Embeddedness (1985)The role of social and human capital among nascent entrepreneurs (2003)Authentic leadership development: Getting to the root of positive forms of leadership (2005)The Benefits of Facebook “Friends:” Social Capital and College Students’ Use of Online Social Network Sites (2007)Diffusion of Innovations 1 (2019)MAKING FAST STRATEGIC DECISIONS IN HIGH-VELOCITY ENVIRONMENTS. (1989)CASE Tools as Organizational Change: Investigating Incremental and Radical Changes in Systems Development (1993)Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (1994)Knowledge Specialization, Organizational Coupling, and the Boundaries of the Firm: Why Do Firms Know More than They Make? (2001)Case Study Research (2004)Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (2009)The Nature of the Firm (1937)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Dynamic capabilities: what are they? (2000)Does Sample Size Matter in Qualitative Research?: A Review of Qualitative Interviews in is Research (2013)QUALITATIVE RESEARCH METHODOLOGY IN SOCIAL SCIENCES AND RELATED SUBJECTS (2018)Metodologi Penelitian Kualitatif (2022)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)How Many Interviews Are Enough? (2005)Using thematic analysis in psychology (2006)Thematic Analysis (2017)
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References

  • 2011Case study research: design and methods21,904 cited
  • 1995The Knowledge-Creating Company18,237 cited
  • 1996Toward a knowledge‐based theory of the firm16,428 cited
  • 1992Knowledge of the Firm, Combinative Capabilities, and the Replication of Technology12,936 cited
  • 2013Qualitative inquiry & research design : choosing among five approaches12,068 cited
  • 2002Social Capital: Prospects for a New Concept9,685 cited
  • 1999Handbook of qualitative research9,061 cited
  • 1996Making knowledge the basis of a dynamic theory of the firm4,344 cited
  • 1995Interpretive case studies in IS research: nature and method3,834 cited
  • 2007Managing the co-creation of value3,504 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,274 cited
  • 2002Knowing in Practice: Enacting a Collective Capability in Distributed Organizing3,019 cited
  • 2003Managing the transition from products to services2,331 cited
  • 2018MIS Quarterly Executive1,994 cited
  • 1997Innovation in services1,798 cited
  • 2000Technology Infusion in Service Encounters

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