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A conceptual framework of e-loyalty in social-based e-commerce
16 references·0 citing·44 second hopsampled
A conceptual framework of e-loyalty in social-based e-commerce (2017)A conceptual framework of e-loyalty in so…Satisfaction Trust and Loyalty of Repeat Online Consumer within the Japanese Online Supermarket Trade (2016)Satisfaction Trust and Loyalt…The effect of customized information on online purchase intentions (2014)The effect of customized info…Gaining customer loyalty in the e-tailing marketplace: the role of e-service quality, e-satisfaction and e-trust (2014)Gaining customer loyalty in t…E-commerce web site loyalty: A cross cultural comparison (2014)E-commerce web site loyalty: …Understanding customers' repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk (2012)Understanding customers' repe…The customer satisfaction–loyalty relation in an interactive e-service setting: The mediators (2012)The customer satisfaction–loy…Customer loyalty to a commercial website: Descriptive meta-analysis of the empirical literature and proposal of an integrative model (2012)Customer loyalty to a commerc…An empirical analysis of the antecedents of e-satisfaction and e-loyalty: focusing on the role of flow and its antecedents (2012)An empirical analysis of the …Website usability, consumer satisfaction and the intention to use a website: The moderating effect of perceived risk (2011)Website usability, consumer s…Repurchase intention in B2C e-commerce—A relationship quality perspective (2011)Repurchase intention in B2C e…Customer Satisfaction and Loyalty in E-Markets: A PLS Path Modeling Approach (2011)Customer Satisfaction and Loy…The effects of relationship quality and switching barriers on customer loyalty (2010)The effects of relationship q…An empirical study on Web-based services and customer loyalty (2006)An empirical study on Web-bas…E‐satisfaction and e‐loyalty: A contingency framework (2003)E‐satisfaction and e‐loyalty:…Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Customer loyalty in e-commerc…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy mechanism in human agency. (1982)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. 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(2008)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Constituents and consequences of smart customer experience in retailing (2016)Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty (2016)Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)Factors affecting adoption of online banking: A meta-analytic structural equation modeling study (2014)Customer loyalty: a review and future directions with a special focus on the hospitality industry (2015)Diffusion of Innovations 1 (2019)The extended Unified Theory of Acceptance and Use of Technology (UTAUT2): A systematic literature review and theory evaluation (2020)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Assimilation of Enterprise Systems: The Effect of Institutional Pressures and the Mediating Role of Top Management1 (2007)Trust, Satisfaction, and Online Repurchase Intention: The Moderating Role of Perceived Effectiveness of E-Commerce Institutional Mechanisms1 (2014)Why do people use food delivery apps (FDA)? A uses and gratification theory perspective (2019)Customer Behavior as an Outcome of Social Media Marketing: The Role of Social Media Marketing Activity and Customer Experience (2020)Prospect Theory: An Analysis of Decision under Risk (1979)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)Understanding impulse buying in mobile commerce: An investigation into hedonic and utilitarian browsing (2019)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)An empirical examination of continuance intention of mobile payment services (2012)Examining the role of trust and quality dimensions in the actual usage of mobile banking services: An empirical investigation (2018)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)An examination of the determinants of customer loyalty in mobile commerce contexts (2005)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)Building, measuring, and profiting from customer loyalty (2015)Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty (2016)Influencer Marketing: How Message Value and Credibility Affect Consumer Trust of Branded Content on Social Media (2018)
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References

  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology75,250 cited
  • 2003E‐satisfaction and e‐loyalty: A contingency framework2,397 cited
  • 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,379 cited
  • 2012Understanding customers' repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk1,386 cited
  • 2010The effects of relationship quality and switching barriers on customer loyalty528 cited
  • 2011Repurchase intention in B2C e-commerce—A relationship quality perspective428 cited
  • 2011Website usability, consumer satisfaction and the intention to use a website: The moderating effect of perceived risk349 cited
  • 2012Customer loyalty to a commercial website: Descriptive meta-analysis of the empirical literature and proposal of an integrative model263 cited
  • 2012The customer satisfaction–loyalty relation in an interactive e-service setting: The mediators232 cited
  • 2011Customer Satisfaction and Loyalty in E-Markets: A PLS Path Modeling Approach190 cited
  • 2006An empirical study on Web-based services and customer loyalty164 cited
  • 2014E-commerce web site loyalty: A cross cultural comparison138 cited
  • 2016Satisfaction Trust and Loyalty of Repeat Online Consumer within the Japanese Online Supermarket Trade115 cited

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2014
The effect of customized information on online purchase intentions
93 cited
  • 2012An empirical analysis of the antecedents of e-satisfaction and e-loyalty: focusing on the role of flow and its antecedents79 cited
  • 2014Gaining customer loyalty in the e-tailing marketplace: the role of e-service quality, e-satisfaction and e-trust76 cited
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