SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Customer Orientation and Leadership in the Health Service Sector: The Role of Workplace Social Support
16 references·4 citing·45 second hop
Customer Orientation and Leadership in the Health Service Sector: The Role of Workplace Social Support (2017)Customer Orientation and Leadership in th…How and When Does Customer Orientation Influence Frontline Employee Job Outcomes? A Meta-Analytic Evaluation (2012)How and When Does Customer Or…What Reviewers Should Expect from Authors Regarding Common Method Bias in Organizational Research (2010)What Reviewers Should Expect …The fifth discipline: the art and practice of the learning organization (2007)The fifth discipline: the art…The Forgotten Ones? The Validity of Consideration and Initiating Structure in Leadership Research. (2004)The Forgotten Ones? The Valid…RELATIONSHIPS AMONG SUPERVISORS' AND SUBORDINATES' PROCEDURAL JUSTICE PERCEPTIONS AND ORGANIZATIONAL CITIZENSHIP BEHAVIORS. (2003)RELATIONSHIPS AMONG SUPERVISO…Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors (2003)Internal Benefits of Service-…Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange. (2003)Customer service providers' a…The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings (2002)The Customer Orientation of S…Social and Psychological Resources and Adaptation (2002)Social and Psychological Reso…A Hierarchical Taxonomy of Leadership Behavior: Integrating a Half Century of Behavior Research (2002)A Hierarchical Taxonomy of Le…Linking service climate and customer perceptions of service quality: Tests of a causal model. (1998)Linking service climate and c…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Social Conflict: Escalation, Stalemate, and Settlement (1987)Social Conflict: Escalation, …The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)The SOCO Scale: A Measure of …The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)The SOCO Scale: A Measure of …Driving innovation in health care: exploring the impact of ambidextrous leadership on creative performance among frontline health professionals in Norway (2024)Driving innovation in health …Determinants of employee mental health in the South African public service: the role of organizational citizenship behaviours and workplace social support (2021)Determinants of employee ment…Reconstructing the internship program as a critical reflexive practice: the role of tutorship (2018)Reconstructing the internship…Concerns about change and employee wellbeing: the moderating role of social support (2018)Concerns about change and emp…Distinguishing Coupon Proneness from Value Consciousness: An Acquisition-Transaction Utility Theory Perspective (1990)Customer-based corporate reputation of a service firm: scale development and validation (2007)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)Advances in Consumer Research (2025)Stress, appraisal, and coping (1985)Self-Efficacy: The Exercise of Control (1999)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)Five Essential Elements of Immediate and Mid–Term Mass Trauma Intervention: Empirical Evidence (2007)What predicts psychological resilience after disaster? The role of demographics, resources, and life stress. (2007)A resource perspective on the work–home interface: The work–home resources model. (2012)Organizational Strategy, Structure, and Process (1978)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)The Capabilities of Market-Driven Organizations (1994)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)The measurement of organizational commitment (1979)Accounting for common method variance in cross-sectional research designs. (2001)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Exploring Consumer Behavior in Virtual Reality Tourism Using an Extended Stimulus-Organism-Response Model (2018)Common method bias in applied settings: The dilemma of researching in organizations (2019)Understanding and managing the threat of common method bias: Detection, prevention and control (2021)Handbook of Industrial and Organizational Psychology. (1977)Social Foundations of Thought and Action : A Social Cognitive Theory (1985)Leadership and Performance beyond Expectations (1987)Empowering Leadership in Management Teams: Effects on Knowledge Sharing, Efficacy, And Performance (2006)Enhancing the Effectiveness of Work Groups and Teams (2006)Leadership theory and research in the new millennium: Current theoretical trends and changing perspectives (2013)Intraclass correlations: Uses in assessing rater reliability. (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view (2003)How low does ethical leadership flow? Test of a trickle-down model (2008)Coefficient Alpha and the Internal Structure of Tests (1951)Knowledge, Motivation, and Adaptive Behavior: A Framework for Improving Selling Effectiveness (1986)Strategic Orientation of the Firm and New Product Performance (1997)The C-OAR-SE procedure for scale development in marketing (2002)Market Orientation: Antecedents and Consequences (1993)The Comparative Advantage Theory of Competition (1995)Intellectual capital: an exploratory study that develops measures and models (1998)The female leadership advantage: An evaluation of the evidence (2003)The Design and Implementation of Cross‐Sector Collaborations: Propositions from the Literature (2006)School Climate: Research, Policy, Practice, and Teacher Education (2009)Conflict and Its Management (1995)The Role of Procedural Justice and Legitimacy in Shaping Public Support for Policing (2003)Sociopsychological Foundations of Intractable Conflicts (2007)
this work references cited by second hop

References

  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 2002Social and Psychological Resources and Adaptation4,591 cited
  • 1990The Effect of a Market Orientation on Business Profitability4,254 cited
  • 2010What Reviewers Should Expect from Authors Regarding Common Method Bias in Organizational Research2,401 cited
  • 2007The fifth discipline: the art and practice of the learning organization2,229 cited
  • 1987Social Conflict: Escalation, Stalemate, and Settlement1,740 cited
  • 1998Linking service climate and customer perceptions of service quality: Tests of a causal model.1,716 cited
  • 1982The SOCO Scale: A Measure of the Customer Orientation of Salespeople1,547 cited
  • 2004The Forgotten Ones? The Validity of Consideration and Initiating Structure in Leadership Research.1,264 cited
  • 2002The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings1,092 cited
  • 1982The SOCO Scale: A Measure of the Customer Orientation of Salespeople1,055 cited
  • 2002A Hierarchical Taxonomy of Leadership Behavior: Integrating a Half Century of Behavior Research948 cited
  • 2003Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors882 cited
  • 2003Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange.

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

426 cited
  • 2003RELATIONSHIPS AMONG SUPERVISORS' AND SUBORDINATES' PROCEDURAL JUSTICE PERCEPTIONS AND ORGANIZATIONAL CITIZENSHIP BEHAVIORS.405 cited
  • 2012How and When Does Customer Orientation Influence Frontline Employee Job Outcomes? A Meta-Analytic Evaluation401 cited
  • Cited by

    • 2018Reconstructing the internship program as a critical reflexive practice: the role of tutorship59 cited
    • 2018Concerns about change and employee wellbeing: the moderating role of social support34 cited
    • 2021Determinants of employee mental health in the South African public service: the role of organizational citizenship behaviours and workplace social support27 cited
    • 2024Driving innovation in health care: exploring the impact of ambidextrous leadership on creative performance among frontline health professionals in Norway23 cited