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Integrating service quality as a second-order factor in a customer satisfaction and loyalty model

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References

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2009Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists2,574 cited
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1996

The value concept and relationship marketing

2,180 cited

1982Representing and Testing Organizational Theories: A Holistic Construal2,062 cited

1997Measuring Emotions in the Consumption Experience1,970 cited

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