The development of a hard and soft IT governance assessment instrument

Abstract

Current IT governance research is largely focused on hard governance. Soft governance needs more attention. The MIG model (Maturity IT governance) was designed because an IT governance maturity model covering both the hard and soft parts of governance did not exist. Using the MIG model, this paper describes the development of an instrument to measure hard and soft governance maturity: the MIG assessment instrument. It summarizes the operationalization of a maturity model for hard and soft IT Governance. The paper gives a detailed description of the result of the development of the MIG assessment instruments’ first cycle. A research contribution to the MIG model was a solution for the implementation of the focus area informal organization in the instrument. We found an easy and simple solution by using the nine focus areas of the maturity model as a framework for the informal organization. The instrument is intended to be used in combination with interviews. The instrument will be used, validated and improved in several cycles using the results from the case studies.

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