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A comparative analysis of electronic service quality in the online open market and social commerce: the case of Korean young adults
16 references·2 citing·42 second hop
A comparative analysis of electronic service quality in the online open market and social commerce: the case of Korean young adults (2017)A comparative analysis of electronic serv…From e-commerce to social commerce: A close look at design features (2012)From e-commerce to social com…What Drives Social Commerce: The Role of Social Support and Relationship Quality (2011)What Drives Social Commerce: …Effects of Word-of-Mouth versus Traditional Marketing: Findings from an Internet Social Networking Site (2009)Effects of Word-of-Mouth vers…Measuring Service Quality in E-Retailing (2006)Measuring Service Quality in …Customer perceptions of e‐service quality in online shopping (2005)Customer perceptions of e‐ser…Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model (2004)Measuring e-Commerce Success:…E-S-QUAL (2004)E-S-QUALE‐service quality: a model of virtual service quality dimensions (2003)E‐service quality: a model of…Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Customer loyalty in e-commerc…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …The Competitive Advantage of Nations (1991)The Competitive Advantage of …How to make a decision: The analytic hierarchy process (1990)How to make a decision: The a…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Translation and content analysis of oral and written materials (1980)Translation and content analy…The analytic hierarchy process : planning, priority setting, resource allocation (1980)The analytic hierarchy proces…Assessment of Customers’ Evaluations of Service Quality in Live-Streaming Commerce: Conceptualizing and Testing a Multidimensional and Hierarchical Model (2024)Assessment of Customers’ Eval…Development of an Integrated Conceptual Framework for Electronic Hedonic Service Quality (e-HSQ): An Exploratory Study (2019)Development of an Integrated …Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Behavioral Consequences of Service Quality (1996)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Service logic revisited: who creates value? 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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1991The Competitive Advantage of Nations17,516 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 1990How to make a decision: The analytic hierarchy process9,749 cited
  • 1980The analytic hierarchy process : planning, priority setting, resource allocation6,276 cited
  • 2004E-S-QUAL4,763 cited
  • 1980Translation and content analysis of oral and written materials3,570 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 2009Effects of Word-of-Mouth versus Traditional Marketing: Findings from an Internet Social Networking Site2,459 cited
  • 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,379 cited
  • 2003E‐service quality: a model of virtual service quality dimensions1,542 cited
  • 2004Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model1,423 cited
  • 2005Customer perceptions of e‐service quality in online shopping1,355 cited
  • 2011What Drives Social Commerce: The Role of Social Support and Relationship Quality1,288 cited
  • 2012From e-commerce to social commerce: A close look at design features

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1,147 cited
  • 2006Measuring Service Quality in E-Retailing1,065 cited
  • Cited by

    • 2019Development of an Integrated Conceptual Framework for Electronic Hedonic Service Quality (e-HSQ): An Exploratory Study14 cited
    • 2024Assessment of Customers’ Evaluations of Service Quality in Live-Streaming Commerce: Conceptualizing and Testing a Multidimensional and Hierarchical Model13 cited