SZodixStudyAcademic Library

Dashboard Shelves Open access My library Inbox Notes Write Learn Alerts

More

Ask your library Notifications Quick cite Review

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Characteristics of customer value creation in digital services · Study

ArticleShelves

ArticleCharacteristics of customer value creation in digital services

Minna Saunila2017

Article2017

Characteristics of customer value creation in digital services

Minna Saunila · Tero Rantala · Juhani Ukko

29 citations·0/0 files stored·Journal of Service Science Research

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Service and Product Innovation Customer Service Quality and Loyalty Digital Innovation in Industries

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 29 citations exist upstream.

References

1984Case Study Research: Design and Methods 1991Case Study Research: Design and Methods 1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 2003Evolving to a New Dominant Logic for Marketing 2007Service-dominant logic: continuing the evolution 2013Digital Business Strategy: Toward a Next Generation of Insights 1991Refinement and reassessment of the SERVQUAL scale.

Cited by

2019Connecting relational mechanisms to performance measurement in a digital service supply chain 2021Exploring the benefits of service productisation: support for business processes 2018DIGITAL SERVICES: THEIR ATTRIBUTES AND INTERCONNECTION WITH THE ARCHITECTURE OF THE ENTERPRISE 2023How to Ensure Web Accessibility in Digital Services to Improve the Competitive Advantage of an Organization 2023Analisis Challenge Stress dan Hindrance Stress Terhadap Kepuasan Kerja dan Kinerja Pegawai Pada Masa Pandemi Covid-19

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2018Value co-creation through digital service capabilities: the role of human factorsarticle · 11 shared references 2017Determining Service Value: Exploring the Link Between Value Creation and Service Evaluationarticle · 11 shared references 2020Service-dominant logicchapter · 9 shared references 2014Invisible value formation: a netnography in retail bankingarticle · 9 shared references 2010Exploring Customer Value Formation: A Customer Dominant Logic Perspectivepreprint · 9 shared references 2015iSIM: An integrated design method for commercializing service innovationarticle · 9 shared references

Details

Year2017

Typearticle

Published2017-12-01

VenueJournal of Service Science Research

ISSN-L2093-0720

Languageen

Citations29

Files0 public / 0

ShelfService and Product Innovation

Identifiers

doi10.1007/s12927-017-0012-4

openalex_workW2777178286

Links

Imported from OpenAlex (CC0) — nothing here is generated.