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The Effect of a Service Provider’s Competitive Market Position on Churn Among Flat-Rate Customers
16 references·2 citing·45 second hop
The Effect of a Service Provider’s Competitive Market Position on Churn Among Flat-Rate Customers (2018)The Effect of a Service Provider’s Compet…The reliability of a two-item scale: Pearson, Cronbach, or Spearman-Brown? (2012)The reliability of a two-item…The Price is Unfair! A Conceptual Framework of Price Fairness Perceptions (2004)The Price is Unfair! A Concep…Understanding Relationship Marketing Outcomes (2002)Understanding Relationship Ma…An Examination of Selected Marketing Mix Elements and Brand Equity (2000)An Examination of Selected Ma…A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study (2000)A comprehensive framework for…The Red and the Black: Mental Accounting of Savings and Debt (1998)The Red and the Black: Mental…Musings on management. Ten ideas designed to rile everyone who cares about management. (1996)Musings on management. Ten id…Zero defections: quality comes to services. (1990)Zero defections: quality come…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…An attributional theory of achievement motivation and emotion. (1985)An attributional theory of ac…Porter's (1980) Generic Strategies as Determinants of Strategic Group Membership and Organizational Performance (1984)Porter's (1980) Generic Strat…The attributional Style Questionnaire (1982)The attributional Style Quest…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Back-Translation for Cross-Cultural Research (1970)Back-Translation for Cross-Cu…The psychology of interpersonal relations. (1958)The psychology of interperson…Nebraska Symposium on Motivation: 1955 (1957)Nebraska Symposium on Motivat…Deep versus superficial anthropomorphism: Exploring their effects on human trust in shared autonomous vehicles (2022)Deep versus superficial anthr…The Effect of Overspending on Tariff Choices and Customer Churn: Evidence From Mobile Plan Choices (2021)The Effect of Overspending on…Statistical Theories of Mental Test Scores (1969)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)A self-determination theory approach to predicting school achievement over time: the unique role of intrinsic motivation (2014)Construct Validation in Social and Personality Research (2017)Psychological characteristics associated with COVID-19 vaccine hesitancy and resistance in Ireland and the United Kingdom (2021)Generalized expectancies for internal versus external control of reinforcement. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1970Back-Translation for Cross-Cultural Research14,051 cited
  • 1958The psychology of interpersonal relations.13,448 cited
  • 1985An attributional theory of achievement motivation and emotion.7,833 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1957Nebraska Symposium on Motivation: 19553,793 cited
  • 2000An Examination of Selected Marketing Mix Elements and Brand Equity3,370 cited
  • 2012The reliability of a two-item scale: Pearson, Cronbach, or Spearman-Brown?2,690 cited
  • 2002Understanding Relationship Marketing Outcomes2,299 cited
  • 1982The attributional Style Questionnaire1,809 cited
  • 1996Musings on management. Ten ideas designed to rile everyone who cares about management.1,623 cited
  • 1984Porter's (1980) Generic Strategies as Determinants of Strategic Group Membership and Organizational Performance1,498 cited
  • 2004The Price is Unfair! A Conceptual Framework of Price Fairness Perceptions1,473 cited
  • 2000A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study

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1,407 cited
  • 1998The Red and the Black: Mental Accounting of Savings and Debt1,376 cited
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    • 2022Deep versus superficial anthropomorphism: Exploring their effects on human trust in shared autonomous vehicles55 cited
    • 2021The Effect of Overspending on Tariff Choices and Customer Churn: Evidence From Mobile Plan Choices9 cited