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Interaction effect of display rules and emotional intelligence on hotel managers’ and non-managers’ work engagement
16 references·6 citing·41 second hop
Interaction effect of display rules and emotional intelligence on hotel managers’ and non-managers’ work engagement (2018)Interaction effect of display rules and e…Towards a model of work engagement (2008)Towards a model of work engag…The Meaning of Employee Engagement (2008)The Meaning of Employee Engag…Reciprocal relationships between job resources, personal resources, and work engagement (2008)Reciprocal relationships betw…The role of personal resources in the job demands-resources model. (2007)The role of personal resource…The Job Demands‐Resources model: state of the art (2007)The Job Demands‐Resources mod…Job resources boost work engagement, particularly when job demands are high. (2007)Job resources boost work enga…Antecedents and consequences of employee engagement (2006)Antecedents and consequences …Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate. (2005)Linking Organizational Resour…The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work (2004)The psychological conditions …Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study (2004)Job demands, job resources, a…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…The effects of leader and follower emotional intelligence on performance and attitude (2002)The effects of leader and fol…Ego depletion: Is the active self a limited resource? (1998)Ego depletion: Is the active …Emotional Labor in Service Roles: The Influence of Identity (1993)Emotional Labor in Service Ro…The Managed Heart: Commercialization of Human Feeling (1984)The Managed Heart: Commercial…Translation and content analysis of oral and written materials (1980)Translation and content analy…Humorous leadership, upward voice and resistance to change in the hotel context: from affective events theory perspective (2023)Humorous leadership, upward v…Can a smile help healing service failures? The interplay of employee emotions, guest emotions and justice perceptions for successful service recoveries in the hospitality industry (2023)Can a smile help healing serv…Management Competence for the Fourth Industrial Revolution: Engages and Develops the Workforce (2021)Management Competence for the…Emotional intelligence and job performance in the hospitality industry: a meta-analytic review (2021)Emotional intelligence and jo…Daily Self-Efficacy, Work Engagement, and Deviance Behavior among Construction Professionals and Workers: Cross-Level Moderating Role of Job Control (2021)Daily Self-Efficacy, Work Eng…Got political skill? (2019)Got political skill?Comparative fit indexes in structural models. (1990)Emotional Intelligence (1990)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Employability: A psycho-social construct, its dimensions, and applications (2004)Refining the relationship between personality and subjective well-being. (2008)Emotional intelligence: An integrative meta-analysis and cascading model. (2010)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)Job Burnout (2001)Job Engagement: Antecedents and Effects on Job Performance (2010)Linking job demands and resources to employee engagement and burnout: A theoretical extension and meta-analytic test. (2010)WORK ENGAGEMENT: A QUANTITATIVE REVIEW AND TEST OF ITS RELATIONS WITH TASK AND CONTEXTUAL PERFORMANCE (2011)Intrinsic Motivation and Self-Determination in Human Behavior (1985)Stress, social support, and the buffering hypothesis. (1985)The need to belong: Desire for interpersonal attachments as a fundamental human motivation. (1995)Job demands–resources theory: Taking stock and looking forward. (2016)The Presentation of Self in Everyday Life. (1956)Stress, appraisal, and coping (1985)The Dimensions, Antecedents, and Consequences of Emotional Labor (1996)Emotional Labor and Burnout: Comparing Two Perspectives of “People Work” (2002)WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY. (2003)Stress: Appraisal and Coping (2013)Self-Reports in Organizational Research: Problems and Prospects (1986)Principles and Practice of Structural Equation Modeling (1998)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)The Standard Edition of the Complete Psychological Works of Sigmund Freud (1953)The Handbook of Social Psychology (1969)The Influence of Culture, Community, and the Nested‐Self in the Stress Process: Advancing Conservation of Resources Theory (2001)Working memory: looking back and looking forward (2003)A Theory of Cognitive Dissonance (2017)Alternative Ways of Assessing Model Fit (1992)The Measurement of Work Engagement With a Short Questionnaire (2006)Doing Gender (1987)Rethinking authenticity in tourism experience (1999)Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Individualism and collectivism: Cross-cultural perspectives on self-ingroup relationships. (1988)Authentic Leadership: Development and Validation of a Theory-Based Measure† (2007)Linking Empowering Leadership and Employee Creativity: The Influence of Psychological Empowerment, Intrinsic Motivation, and Creative Process Engagement (2010)
this work references cited by second hop

References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 2007The Job Demands‐Resources model: state of the art12,956 cited
  • 2004Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study9,290 cited
  • 1984The Managed Heart: Commercialization of Human Feeling8,746 cited
  • 2006Antecedents and consequences of employee engagement5,569 cited
  • 1998Ego depletion: Is the active self a limited resource?5,308 cited
  • 1980Translation and content analysis of oral and written materials3,570 cited
  • 2004The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work3,477 cited
  • 1993Emotional Labor in Service Roles: The Influence of Identity3,271 cited
  • 2002The effects of leader and follower emotional intelligence on performance and attitude3,231 cited
  • 2008The Meaning of Employee Engagement3,226 cited
  • 2008Towards a model of work engagement3,209 cited
  • 2007The role of personal resources in the job demands-resources model.2,941 cited
  • 2005Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate.2,274 cited

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  • 2007Job resources boost work engagement, particularly when job demands are high.2,109 cited
  • 2008Reciprocal relationships between job resources, personal resources, and work engagement1,880 cited
  • Cited by

    • 2021Emotional intelligence and job performance in the hospitality industry: a meta-analytic review69 cited
    • 2023Humorous leadership, upward voice and resistance to change in the hotel context: from affective events theory perspective30 cited
    • 2019Got political skill?30 cited
    • 2023Can a smile help healing service failures? The interplay of employee emotions, guest emotions and justice perceptions for successful service recoveries in the hospitality industry28 cited
    • 2021Daily Self-Efficacy, Work Engagement, and Deviance Behavior among Construction Professionals and Workers: Cross-Level Moderating Role of Job Control27 cited
    • 2021Management Competence for the Fourth Industrial Revolution: Engages and Develops the Workforce1 cited