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The Effect of Perception Quality/Price of Service on Satisfaction and Loyalty Algerians Customers Evidence Study Turkish Airlines
10 references·4 citing·47 second hop
The Effect of Perception Quality/Price of Service on Satisfaction and Loyalty Algerians Customers Evidence Study Turkish Airlines (2018)The Effect of Perception Quality/Price of…Journal of Business Economics and Management (2020)Journal of Business Economics…The Relationship between Customer Satisfaction and Customer Loyalty in the Banking Sector in Syria (2015)The Relationship between Cust…Differences in service quality perceptions of stakeholders in the hotel industry (2015)Differences in service qualit…Service quality and customer satisfaction of a UAE-based airline: An empirical investigation (2014)Service quality and customer …Key determinants of passenger loyalty in the low-cost airline business (2014)Key determinants of passenger…SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: THE MODERATING ROLE OF GENDER / APTARNAVIMO KOKYBĖ, VARTOTOJŲ PASITENKINIMAS IR LOJALUMAS VARTOTOJŲ LYTIES ATŽVILGIU (2011)SERVICE QUALITY, CUSTOMER SAT…Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction (1998)Investigating drivers of bank…International Journal of Bank Marketing (1993)International Journal of Bank…International Journal of Contemporary Hospitality Management (1990)International Journal of Cont…An Applied Service Marketing Theory (1982)An Applied Service Marketing …Analysis of The Influence of Product Quality and Price on Customer Loyalty Through Customer Satisfaction as An Intervening Variable in Restaurants Hisana Fried Chicken Surabaya (2023)Analysis of The Influence of …The Role of Satisfaction in Mediation the Influence of Product Quality on Customer Loyalty of Face-Makeup Products (2022)The Role of Satisfaction in M…PERAN KEPUASAN KONSUMEN MEMEDIASI HUBUNGAN KUALITAS PRODUK DAN PERSEPSI HARGA DENGAN KEPUTUSAN PEMBELIAN ULANG (2020)PERAN KEPUASAN KONSUMEN MEMED…PERAN KEPUASAN KONSUMEN MEMEDIASI PENGARUH HARGA TERHADAP LOYALITAS KONSUMEN DALAM BERBELANJA CLOTHING ONLINE MELALUI INSTAGRAM (2019)PERAN KEPUASAN KONSUMEN MEMED…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)On the Evaluation of Structural Equation Models (1988)The Influence of Relationship Quality on Customer Loyalty in the Dual-Banking System in the Northern States of Peninsular Malaysia (2016)Brand credibility, perceived quality and perceived value: a study of customer satisfaction (2017)The Role of Customer Satisfaction in Mediating the Influence of Price Fairness and Service Quality on the Loyalty of Low Cost Carriers Customers in Indonesia (2020)Marketing in the Service Sector (1975)Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)Service logic revisited: who creates value? And who co‐creates? (2008)Value co-creation in service logic: A critical analysis (2011)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self-Efficacy: The Exercise of Control (1999)Trust-building processes in tourist coopetition: The case of a Polish region (2015)Service quality and price perception of service: Influence on word-of-mouth and revisit intention (2016)The effects of service convenience and perceived quality on perceived value, satisfaction and loyalty in low-cost fitness centers (2017)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Principles and Practice of Structural Equation Modeling (1998)A systematic review of consumer satisfaction studies in hospitality journals: conceptual development, research approaches and future prospects (2018)Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers’ perceptions of service quality attributes, perceived price, satisfaction, trust, and loyalty (2020)Online food delivery portals during COVID-19 times: an analysis of changing consumer behavior and expectations (2020)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)The Commitment-Trust Theory of Relationship Marketing (1994)The influence of brand image and company reputation where manufacturers market to small firms: A customer value perspective (2005)Relationship quality as a predictor of B2B customer loyalty (2006)Tourist satisfaction a cognitive-affective model (2008)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Comparative fit indexes in structural models. (1990)An investigation of service quality, customer satisfaction and loyalty in China's airline market (2016)Evaluating service quality of airline industry using hybrid best worst method and VIKOR (2017)Customer satisfaction with bank services: The role of cloud services, security, e-learning and service quality (2020)The Behavioral Consequences of Service Quality (1996)Internet and mobile banking: the role of engagement and experience on satisfaction and loyalty (2020)Elucidating determinants of customer satisfaction with live-stream shopping: An extension of the information systems success model (2021)An Integrated Mediating and Moderating Model to Improve Service Quality through Job Involvement, Job Satisfaction, and Organizational Commitment (2023)Perspectives in supply chain risk management (2006)REGIONAL DEVELOPMENT IN LITHUANIA CONSIDERING MULTIPLE OBJECTIVES BY THE MOORA METHOD / LIETUVOS REGIONINĖS PLĖTROS DAUGIAASPEKTIS VERTINIMAS MOORA METODU (2010)Supply chain risk management and artificial intelligence: state of the art and future research directions (2018)Review of quantitative methods for supply chain resilience analysis (2019)Management Strategies and Collaborative Relationships for Sustainability in the Agrifood Supply Chain (2021)Does ESG Impact Firms’ Sustainability Performance? The Mediating Effect of Innovation Performance (2023)SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: A TEST OF MEDIATION (2010)User Adoption of Online Banking in Nigeria: A Qualitative Study (2015)The Effect of Employee Engagement on Organizational Performance Via the Mediating Role of Job Satisfaction: The Case of IT Employees in Jordanian Banking Sector (2018)Partial least squares structural equation modeling in HRM research (2018)Factors Affecting Customer Satisfaction and Loyalty in Online Food Delivery Service during the COVID-19 Pandemic: Its Relation with Open Innovation (2021)First-Time versus Repeat Tourism Customer Engagement, Experience, and Value Cocreation: An Empirical Investigation (2021)
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References

  • 1990International Journal of Contemporary Hospitality Management958 cited
  • 1998Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction817 cited
  • 1982An Applied Service Marketing Theory779 cited
  • 2014Service quality and customer satisfaction of a UAE-based airline: An empirical investigation519 cited
  • 1993International Journal of Bank Marketing465 cited
  • 2014Key determinants of passenger loyalty in the low-cost airline business237 cited
  • 2020Journal of Business Economics and Management234 cited
  • 2015Differences in service quality perceptions of stakeholders in the hotel industry128 cited
  • 2011SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: THE MODERATING ROLE OF GENDER / APTARNAVIMO KOKYBĖ, VARTOTOJŲ PASITENKINIMAS IR LOJALUMAS VARTOTOJŲ LYTIES ATŽVILGIU115 cited
  • 2015The Relationship between Customer Satisfaction and Customer Loyalty in the Banking Sector in Syria33 cited

Cited by

  • 2022The Role of Satisfaction in Mediation the Influence of Product Quality on Customer Loyalty of Face-Makeup Products14 cited
  • 2020PERAN KEPUASAN KONSUMEN MEMEDIASI HUBUNGAN KUALITAS PRODUK DAN PERSEPSI HARGA DENGAN KEPUTUSAN PEMBELIAN ULANG10 cited
  • 2019PERAN KEPUASAN KONSUMEN MEMEDIASI PENGARUH HARGA TERHADAP LOYALITAS KONSUMEN DALAM BERBELANJA CLOTHING ONLINE MELALUI INSTAGRAM7 cited

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  • 2023Analysis of The Influence of Product Quality and Price on Customer Loyalty Through Customer Satisfaction as An Intervening Variable in Restaurants Hisana Fried Chicken Surabaya6 cited