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Customer knowledge management antecedent factors: A systematic literature review
16 references·0 citing·51 second hop
Customer knowledge management antecedent factors: A systematic literature review (2018)Customer knowledge management antecedent …Utilizing customer knowledge in innovation: antecedents and impact of customer involvement on new product performance (2015)Utilizing customer knowledge …Depth and breadth of external knowledge search and performance: The mediating role of absorptive capacity (2015)Depth and breadth of external…A primer on partial least squares structural equation modeling (PLS-SEM) (2014)A primer on partial least squ…Exploring the role of customer relationship management (CRM) systems in customer knowledge creation (2013)Exploring the role of custome…Customer knowledge management via social media: the case of Starbucks (2013)Customer knowledge management…Analyzing the impact of knowledge management on CRM success: The mediating effects of organizational factors (2011)Analyzing the impact of knowl…System perspective of knowledge management, organizational learning, and organizational innovation (2009)System perspective of knowled…Knowledge sharing and firm innovation capability: an empirical study (2007)Knowledge sharing and firm in…Organizational Knowledge Creation Theory: Evolutionary Paths and Future Advances (2006)Organizational Knowledge Crea…Handbook of strategy and management (2006)Handbook of strategy and mana…Knowledge‐enabled customer relationship management: integrating customer relationship management and knowledge management concepts[1] (2003)Knowledge‐enabled customer re…CRM and customer‐centric knowledge management: an empirical research (2003)CRM and customer‐centric know…Creating customer knowledge competence: managing customer relationship management programs strategically (2003)Creating customer knowledge c…Five Styles of Customer Knowledge Management, and How Smart Companies Use Them To Create Value (2002)Five Styles of Customer Knowl…Toward a knowledge‐based theory of the firm (1996)Toward a knowledge‐based theo…The Duality of Technology: Rethinking the Concept of Technology in Organizations (1992)The Duality of Technology: Re…Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Firm Resources and Sustained Competitive Advantage (1991)Situated Learning: Legitimate Peripheral Participation. (1994)Misery Loves Companies: Rethinking Social Initiatives by Business (2003)Completing the Practice Turn in Strategy Research (2006)Forms of knowledge and modes of innovation (2007)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Alternative Ways of Assessing Model Fit (1992)Knowledge sharing: A review and directions for future research (2009)Knowledge sharing, innovation and firm performance (2012)Digital technologies and firm performance: The role of digital organisational culture (2020)The Tacit Dimension (1997)Communities of Practice (1998)Communities of practice learning, meaning, and identity (1999)Understanding Consumer Adoption of Internet Banking: An Interpretive Study in the Australian Banking Context (2006)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The fifth discipline, the art and practice of the learning organization (1991)Relations between transformational leadership, organizational learning, knowledge management, organizational innovation, and organizational performance: an empirical investigation of manufacturing firms (2012)Knowledge management and organizational performance in the service industry: The role of transformational leadership beyond the effects of transactional leadership (2013)The Relation among Organizational Culture, Knowledge Management, and Innovation Capability: Its Implication for Open Innovation (2021)Exploration and Exploitation in Organizational Learning (1991)Dynamic capabilities and strategic management (1997)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM (2016)Toward a theory of customer engagement marketing (2016)Digital transformation: A multidisciplinary reflection and research agenda (2019)A Framework for the Comparative Analysis of Organizations (1967)The Social Construction of Facts and Artefacts: or How the Sociology of Science and the Sociology of Technology might Benefit Each Other (1984)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Capturing the Complexity in Advanced Technology Use: Adaptive Structuration Theory (1994)Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations (2000)Reconceptualizing Organizational Routines as a Source of Flexibility and Change (2003)A resource‐based view of the firm (1984)Situated Learning (1991)A Dialogical Approach to the Creation of New Knowledge in Organizations (2009)A model of knowledge‐sharing motivation (2009)Perspective—Tacit Knowledge and Knowledge Conversion: Controversy and Advancement in Organizational Knowledge Creation Theory (2009)Case Study Research: Design and Methods (1984)Firm resources and sustained competitive advantage (2004)Customer relationship management research (1992‐2002) (2005)Co-creation in higher education: towards a conceptual model (2018)Customer relationship management: digital transformation and sustainable business model innovation (2020)The Nature of the Firm (1937)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Dynamic capabilities: what are they? (2000)Absorptive Capacity: A Review, Reconceptualization, and Extension (2002)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Partial least squares structural equation modeling (PLS-SEM) (2014)When to use and how to report the results of PLS-SEM (2018)
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References

  • 1996Toward a knowledge‐based theory of the firm16,428 cited
  • 2014A primer on partial least squares structural equation modeling (PLS-SEM)12,786 cited
  • 1992The Duality of Technology: Rethinking the Concept of Technology in Organizations4,953 cited
  • 2007Knowledge sharing and firm innovation capability: an empirical study1,739 cited
  • 2006Organizational Knowledge Creation Theory: Evolutionary Paths and Future Advances1,177 cited
  • 2006Handbook of strategy and management725 cited
  • 2002Five Styles of Customer Knowledge Management, and How Smart Companies Use Them To Create Value625 cited
  • 2015Utilizing customer knowledge in innovation: antecedents and impact of customer involvement on new product performance533 cited
  • 2003Knowledge‐enabled customer relationship management: integrating customer relationship management and knowledge management concepts[1]506 cited
  • 2009System perspective of knowledge management, organizational learning, and organizational innovation402 cited
  • 2003Creating customer knowledge competence: managing customer relationship management programs strategically385 cited
  • 2013Exploring the role of customer relationship management (CRM) systems in customer knowledge creation375 cited
  • 2015Depth and breadth of external knowledge search and performance: The mediating role of absorptive capacity367 cited
  • 2013

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Customer knowledge management via social media: the case of Starbucks
334 cited
  • 2003CRM and customer‐centric knowledge management: an empirical research268 cited
  • 2011Analyzing the impact of knowledge management on CRM success: The mediating effects of organizational factors250 cited
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