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Managing Illegitimate Task Requests Through Explanation and Acknowledgment: A Discursive Leadership Approach
16 references·4 citing·40 second hop
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References

  • 1996Sensemaking in Organizations15,614 cited
  • 1987Politeness10,531 cited
  • 1968Interaction Ritual: Essays on Face-to-Face Behavior.7,499 cited
  • 1993Handbook of industrial and organizational psychology5,339 cited
  • 1991Sensemaking and sensegiving in strategic change initiation3,887 cited
  • 2001The Role of Justice in Organizations: A Meta-Analysis3,562 cited
  • 2014Best Practice Recommendations for Designing and Implementing Experimental Vignette Methodology Studies2,040 cited
  • 2008Managing the unexpected: resilient performance in an age of uncertainty1,968 cited
  • 1998Organizational Justice and Human Resource Management1,869 cited
  • 2015Validating vignette and conjoint survey experiments against real-world behavior1,343 cited
  • 1991On Merging Identity Theory and Stress Research918 cited
  • 1987Interactional fairness judgments: The influence of causal accounts782 cited
  • 1999Effects of justice conditions on discrete emotions.704 cited
  • 1998The Role of Injustice in the Elicitation of Differential Emotional Reactions536 cited
  • 2001Participatory Processes/Paradoxical Practices472 cited

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2003
To justify or excuse?: A meta-analytic review of the effects of explanations.
451 cited

Cited by

  • 2022Do illegitimate tasks undermine hospitality employees’ proactive customer service performance? A moderated dual-path model40 cited
  • 2020Appreciation and Illegitimate Tasks as Predictors of Affective Well-being: Disentangling Within- and Between-Person Effects35 cited
  • 2023This doesn’t make sense! Does illegitimate tasks affect innovative behaviour?34 cited
  • 2024Illegitimate tasks and knowledge hiding: the mediating role of psychological contract violation and moderating role of optimism17 cited