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ANALISIS JENIS LAYANAN PENDIDIKAN DAN NON PENDIDIKAN YANG PENTING BAGI PENINGKATAN KEPUASAN MAHASISWA (STUDI KASUS: FAKULTAS TEKNIK UNIVERSITAS DIPONEGORO)
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ANALISIS JENIS LAYANAN PENDIDIKAN DAN NON PENDIDIKAN YANG PENTING BAGI PENINGKATAN KEPUASAN MAHASISWA (STUDI KASUS: FAKULTAS TEKNIK UNIVERSITAS DIPONEGORO) (2018)ANALISIS JENIS LAYANAN PENDIDIKAN DAN NON…The Kano model: identification of handbook attributes to learn in practice (2016)The Kano model: identificatio…Service quality dimensions and customer satisfaction in a Brazilian university context (2016)Service quality dimensions an…Developing the Kano model by service quality robust design: an integrative approach (2015)Developing the Kano model by …A New Methodology for Customer Satisfaction Analysis: Taguchi’s Signal-to-Noise Ratio Approach (2014)A New Methodology for Custome…Service quality and relative performance of public universities in East Africa (2013)Service quality and relative …Examining student satisfaction with higher education services (2010)Examining student satisfactio…Desain eksperimen dengan metode taguchi (2009)Desain eksperimen dengan meto…The development of a conceptual model of student satisfaction with their experience in higher education (2008)The development of a conceptu…Conceptual Model of Student Satisfaction in Higher Education (2007)Conceptual Model of Student S…Integrating Kano's model in the planning matrix of quality function deployment (2000)Integrating Kano's model in t…Measuring customer satisfaction in higher education (1998)Measuring customer satisfacti…Review of Psychometric theory (2nd ed.). (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Whence Consumer Loyalty? (1999)Making sense of higher education: students as consumers and the value of the university experience (2012)Evaluating service quality and performance of higher education institutions: a systematic review and a post-COVID-19 outlook (2021)Predicting student satisfaction of emergency remote learning in higher education during COVID-19 using machine learning techniques (2021)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model (2015)MODIFIED SERVQUAL MODEL AND EFFECTS OF CUSTOMER ATTITUDE AND TECHNOLOGY ON CUSTOMER SATISFACTION IN BANKING INDUSTRY: MEDIATION, MODERATION AND CONDITIONAL PROCESS ANALYSIS (2017)Impact of Social Media Marketing on Consumer’s Purchase Intentions: The Mediating role of Customer Trust (2020)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A National Customer Satisfaction Barometer: The Swedish Experience (1992)What Matters in College? Four Critical Years Revisited. (1994)A framework for analysing higher education performance: students' satisfaction, perceived learning outcomes, and dropout intentions (2013)Her majesty the student: marketised higher education and the narcissistic (dis)satisfactions of the student-consumer (2016)Student evaluations of teaching are an inadequate assessment tool for evaluating faculty performance (2017)A Multistage Model of Customers' Assessments of Service Quality and Value (1991)Assessment of learner satisfaction with asynchronous electronic learning systems (2003)Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education (2004)Measuring student satisfaction at a UK university (2006)Attractive Quality and Must-Be Quality (1984)The House of Quality (1988)The Improvement Guide: A Practical Approach to Enhancing Organizational Performance (1997)Quality function deployment: A literature review (2002)An analytical Kano model for customer need analysis (2008)A critical review of techniques for classifying quality attributes in the Kano model (2011)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Ascertaining service quality and medical practitioners' sensitivity towards surgical instruments using SERVQUAL (2020)Does higher education service quality effect student satisfaction, image and loyalty? (2016)Co-creation in higher education: towards a conceptual model (2018)Selecting new products by the revised ideal ratio: a Kano model approach (2022)Six Sigma Implementation in Connector and Terminals Manufacturing Company : A Case Study (2020)
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References

  • 2007Conceptual Model of Student Satisfaction in Higher Education483 cited
  • 2010Examining student satisfaction with higher education services477 cited
  • 2008The development of a conceptual model of student satisfaction with their experience in higher education423 cited
  • 1998Measuring customer satisfaction in higher education382 cited
  • 2000Integrating Kano's model in the planning matrix of quality function deployment358 cited
  • 2009Desain eksperimen dengan metode taguchi74 cited
  • 2013Service quality and relative performance of public universities in East Africa52 cited
  • 2014A New Methodology for Customer Satisfaction Analysis: Taguchi’s Signal-to-Noise Ratio Approach23 cited
  • 2016Service quality dimensions and customer satisfaction in a Brazilian university context17 cited
  • 2015Developing the Kano model by service quality robust design: an integrative approach10 cited
  • 2016The Kano model: identification of handbook attributes to learn in practice6 cited

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