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The Measurement of Municipal Service Quality and Productivity: A Comparative Perspective
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The Measurement of Municipal Service Quality and Productivity: A Comparative Perspective (1986)The Measurement of Municipal Service Qual…Budget practices in Canada's K‐12 education sector: Incremental, performance, or productivity budgeting? (2021)Budget practices in Canada's …Municipal Awareness and Citizen Satisfaction: The Case of the Northern Borders in Saudi Arabia (2015)Municipal Awareness and Citiz…La situation de l'amélioration de la qualité des services publics : Vingt-cinq années de tendances et de pratiques aux États-Unis (2009)La situation de l'amélioratio…The Performance of the Adapted City from the Perspective of Citizens (2008)The Performance of the Adapte…Social audit of governance and delivery of public services (2005)Social audit of governance an…Harnessing the Resources of Community: The Ultimate Performance Agenda (2000)Harnessing the Resources of C…Making democracy work: civic traditions in modern Italy (1993)Making Democracy Work (1994)Critical citizens: global support for democratic government (2000)Evaluating the capacity of local authorities in implementing participatory urban planning: The case of Khobar City, Saudi Arabia (2025)Reformism and Public Policies in American Cities (1967)Shifting Involvements: Private Interest and Public Action. (1983)Bowling alone: the collapse and revival of American community (2000)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part I (2001)Citizen Satisfaction with Urban Services: Potential Misuse as a Performance Indicator (1979)The Case For The Inexperienced User (2003)Expectations, performance, and citizen satisfaction with urban services (2004)Building the community voice into planning: 25 years of methods development in social audit (2011)Use of social audits to examine unofficial payments in government health services: experience in South Asia, Africa, and Europe (2011)Access to Essential Medicines in Pakistan: Policy and Health Systems Research Concerns (2013)Bowling Alone: America's Declining Social Capital (1995)Tuning In, Tuning Out: The Strange Disappearance of Social Capital in America (1995)Teaching Performance in Public Affairs Education (2001)Making Performance Measurement Relevant? Administrators’ Attitudes and Structural Orientations (2007)The Impact of Social Enterprises on Individual Wellbeing in South Korea: The Moderating Roles of Social Capital in Multilevel Analysis (2021)A BEHAVIORAL MODEL OF RATIONAL CHOICE (1955)The Science of "Muddling Through" (1959)The Politics of the Budgetary Process (1965)
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  • 2005Social audit of governance and delivery of public services14 cited
  • 2000Harnessing the Resources of Community: The Ultimate Performance Agenda14 cited
  • 2015Municipal Awareness and Citizen Satisfaction: The Case of the Northern Borders in Saudi Arabia12 cited
  • 2021Budget practices in Canada's K‐12 education sector: Incremental, performance, or productivity budgeting?7 cited
  • 2008The Performance of the Adapted City from the Perspective of Citizens7 cited
  • 2009La situation de l'amélioration de la qualité des services publics : Vingt-cinq années de tendances et de pratiques aux États-Unis3 cited

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